Guest Services Agent: Downtown Hotel Front Desk

Industrialist Pittsburgh; Pittsburgh (Allegheny County); On-site; USD 17,000 - 25,000; Full time

Job summary

The Industrialist in downtown Pittsburgh is seeking a Guest Services Agent to provide exceptional front desk service, welcoming guests, and ensuring a smooth stay.You will assist with check-in/check-out, handle requests, and communicate with housekeeping to maintain room readiness.

Candidates should have a high school diploma, hospitality or customer service experience is preferred, and familiarity with hotel PMS is a plus.

Qualifications

• High school diploma preferred.
• Experience in hospitality or customer service preferred.
• PMS experience a plus.
• Strong customer service and communication skills.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Greet, register, and check guests in/out efficiently and courteously.
• Respond to guest inquiries, requests, and concerns promptly and professionally.
• Handle payments, room assignments, and reservation changes accurately.
• Communicate with housekeeping and maintenance to ensure timely room readiness and service needs.
• Maintain a clean and organized front desk and lobby area.
• Willingness to work varied shifts, including weekends and holidays.

Skills

Customer service

Communication

Multitasking

Teamwork

Education

High school diploma

Tools

Hotel PMS (PMS)

Job description

The Industrialist in downtown Pittsburgh is seeking a Guest Services Agent to provide exceptional front desk service, welcoming guests, and ensuring a smooth stay.You will assist with check-in/check-out, handle requests, and communicate with housekeeping to maintain room readiness.

Candidates should have a high school diploma, hospitality or customer service experience is preferred, and familiarity with hotel PMS is a plus.