Guest Services Agent: Growth, Perks & Memorable Stays

Fairfield Inn Tewksbury; Tewksbury (MA); On-site; USD 20,664 - 30,307; Full time

Benefits offered by this job

Competitive Pay

Training & Development

Advancement Opportunities

Medical

Vision

401k with Match

Paid Time Off

Holiday Pay

Free Parking

Creating memorable experiences

Job summary

Fairfield Inn Tewksbury is hiring a Front Desk Agent to warmly welcome guests and manage check-in/out with precision. You will update reservations, assign rooms, and protect guest privacy while contributing to a memorable stay through upselling and proactive service.

You will work with a team in a fast-paced hotel setting, delivering professional, engaging service and handling inquiries to ensure a high guest satisfaction level.

Qualifications

• Must be able to communicate effectively in English with guests and colleagues.
• Strong customer-service orientation with a friendly, professional demeanor.
• Ability to handle multiple tasks with courtesy and accuracy.
• Excellent interpersonal and written/verbal communication skills.

Responsibilities

• Greet guests with a warm, sincere welcome and assist with check-in/out.
• Update reservations and guest profiles to 100% accuracy and assign rooms.
• Issue keys securely and protect guest privacy at all times.
• Settle guest accounts and coordinate with other hotel outlets to upsell services.
• Respond to inquiries and resolve issues, escalating to supervisor when needed.
• Create reservations for desk or after-hours calls and support guests as needed.

Skills

English proficiency

Guest service orientation

Communication skills

Problem solving

Team collaboration

Job description

Fairfield Inn Tewksbury is hiring a Front Desk Agent to warmly welcome guests and manage check-in/out with precision. You will update reservations, assign rooms, and protect guest privacy while contributing to a memorable stay through upselling and proactive service.

You will work with a team in a fast-paced hotel setting, delivering professional, engaging service and handling inquiries to ensure a high guest satisfaction level.