Guest-Focused Front Desk Agent - Growth & Travel Perks

Holiday Inn Express & Suites Manchester-CONF CTR (Tullahoma); Manchester (TN); On-site; USD 31,000 - 38,000; Full time

Benefits offered by this job

Voluntary benefits

401(k) with company match

Travel discounts

Employee referral bonuses

Free telehealth

Daily pay through ZayZoon

Welcoming workplace

Job summary

Holiday Inn Express & Suites Manchester-CONF CTR (Tullahoma) is seeking a Front Desk Agent to deliver guest-focused service during check-in and check-out, handle registrations, secure payments, verify billing, and provide room information.

You will assist guests with reservations, respond to questions and special requests, and work to exceed guest expectations with proactive, brand-accurate service.

Qualifications

• Guest service experience preferred.
• Strong attention to detail.
• Excellent organizational skills.
• Strong written and verbal communication skills.

Responsibilities

• Greet guests warmly and efficiently during check-in and check-out.
• Complete guest registrations, secure payments, and verify or adjust billing as needed.
• Confirm guest information, room rates, and room selections.
• Create and code electronic room keys.
• Assist guests with reservations, questions, and special requests in a friendly, professional, and timely manner.
• Address guest concerns by researching, resolving, and negotiating solutions to ensure satisfaction.
• Deliver high standards of service to consistently exceed guest expectations.
• Anticipate guest needs and provide proactive service.
• Implement creative solutions while following brand standards.
• Maintain strong knowledge of hotel offerings, including: hotel amenities and services, room categories and rates, packages and promotions.
• Build strong, professional relationships with guests, clients, and groups.
• Provide local area recommendations and information.

Skills

Guest service experience

Attention to detail

Team player

Organizational skills

Communication skills

Multitasking

Job description

Holiday Inn Express & Suites Manchester-CONF CTR (Tullahoma) is seeking a Front Desk Agent to deliver guest-focused service during check-in and check-out, handle registrations, secure payments, verify billing, and provide room information.

You will assist guests with reservations, respond to questions and special requests, and work to exceed guest expectations with proactive, brand-accurate service.