Guest Service Agent Fairfield Inn Suites Windsor Locks CT

Blue Sky Hospitality Solutions; Windsor Locks (CT); On-site; USD 30,000 - 40,000; Full time

Job summary

Blue Sky Hospitality Solutions is seeking a Front Desk Agent for the Fairfield Inn & Suites Hartford Airport. The ideal candidate will deliver exceptional customer service, ensuring a pleasant stay for guests.

Responsibilities include greeting guests, checking them in and out, addressing inquiries, processing payments, and coordinating with housekeeping. Strong communication skills and a friendly attitude are essential.

Qualifications

• Friendly and customer-oriented.
• Professional demeanor with strong communication skills.

Responsibilities

• Greet and welcome guests upon arrival and departure.
• Check-in and check-out guests efficiently and accurately.
• Handle guest inquiries and complaints in a courteous manner.
• Process payments and maintain accurate records.

Job description

We are seeking a friendly, professional, and customer-oriented Front Desk Agent to join our team at Fairfield Inn & Suites Hartford Airport. The ideal candidate will be responsible for providing exceptional service to our guests, ensuring their stay is comfortable and enjoyable.

Key Responsibilities

• Greet and welcome guests upon arrival and departure.
• Check-in and check-out guests efficiently and accurately.
• Handle guest inquiries, reservations, and complaints in a courteous and professional manner.
• Answer phone calls and respond to emails promptly.
• Process payments and maintain accurate records of transactions.
• Coordinate with housekeeping and maintenance teams to ensure guest satisfaction.
• Provide information about hotel amenities, services, and local attractions.
• Maintain a clean and organized front desk area.
• Assist with administrative tasks as needed.