Guest Services Agent - Front Desk & Reservations Pro

Hyatt Regency Valencia; Santa Clarita (CA); Vor Ort; USD 19.000 - 28.000; Vollzeit

Benefits dieser Stelle

Medical/Dental/Vision

401k matching

Employee discount program

Vacation & sick time

Life Insurance

Disability Insurance

Employee Assistance Program

Zusammenfassung

Hyatt Regency Valencia in Santa Clarita is seeking a Guest Service Representative to greet guests, check in and out, and ensure accurate billing with a friendly, professional demeanor.

You will handle reservations, answer service inquiries, maintain guest records, and assist with restaurant or transportation bookings while upholding security and credit policies, contributing to a seamless guest experience.

Qualifikationen

• At least 3 months of experience in hospitality, customer service, accounts receivable, or a general office setting.
• Familiarity with hotel procedures, property management systems, and guest service best practices is an asset.

Aufgaben

• Greet, register, and assign rooms to guests. Issue room key and escort instructions to Bell Attendant or directly to guest as appropriate, without announcing room numbers.
• Answer inquiries pertaining to hotel services, registration of guests and shopping, dining, entertainment and travel directions.
• Keep records of room availability and guests’ accounts. May make, confirm and cancel reservations for guests.
• Compute bill, collects payment and makes change for guests. May post charges such as room, food, liquor or telephone by hand or machine.
• Understand and enforce the hotel company credit policies. Account for all cash and makes deposits in accordance with hotel and company policies.
• Take the initiative to greet guests in a friendly and warm manner.
• If functioning in a Lead Capacity: (a) take responsibility for assigned employees in the absence of the Supervisor, (b) assign work, and ensure proper performance of assigned employees.
• May make restaurant, transportation or entertainment reservations for guests; may deposit guests’ valuables in hotel safe or safe-deposit box; may order complimentary flowers or champagne for special guests.
• Other duties as assigned.

Kenntnisse

Communication

Interpersonal skills

Attention to detail

Multitasking

Customer focus

Discretion

Ausbildung

High School Diploma

Tools

Property Management Systems

Jobbeschreibung

Hyatt Regency Valencia in Santa Clarita is seeking a Guest Service Representative to greet guests, check in and out, and ensure accurate billing with a friendly, professional demeanor.

You will handle reservations, answer service inquiries, maintain guest records, and assist with restaurant or transportation bookings while upholding security and credit policies, contributing to a seamless guest experience.