Front Desk & Reservations Specialist

Burr Oak Lodge and Conference Center; Glouster (OH); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Medical and Dental Insurance

PTO

Competitive Pay

401(k) Retirement Savings Plan

Life Insurance

Disability Insurance

Hotel Room Discounts

Ongoing Training and CareerDevelopment

Job summary

Regency Hotel Management is seeking a Front Desk Agent to greet guests, manage check-ins/outs, and handle reservations. You will provide information on rooms, rates, and amenities while delivering excellent customer service and coordinating with housekeeping to ensure readiness of rooms.

The role requires strong communication and organizational skills, with a focus on accurate payment processing and VIP guest servicing.

Qualifications

• Experience in hotel front desk or similar role.
• Experience with hotel reservations software (OnQ or Opera).
• Strong customer service and communication skills.

Responsibilities

• Perform all check-in and check-out tasks.
• Manage online and phone reservations.
• Inform customers about payment methods and verify their credit card data.
• Register guests collecting necessary information (like contact details and exact dates of their stay).
• Welcome guests upon their arrival and assign rooms.
• Provide information about our hotel, available rooms, rates, and amenities.
• Respond to clients' complaints in a timely and professional manner.
• Liaise with our housekeeping staff to ensure all rooms are clean, tidy, and fully-furnished to accommodate guests' needs.
• Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests.
• Upsell additional facilities and services, when appropriate.
• Maintain updated records of bookings and payments.

Skills

Customer service experience

Excellent communication

Organizational skills

Tools

OnQ

Opera

Job description

Regency Hotel Management is seeking a Front Desk Agent to greet guests, manage check-ins/outs, and handle reservations. You will provide information on rooms, rates, and amenities while delivering excellent customer service and coordinating with housekeeping to ensure readiness of rooms.

The role requires strong communication and organizational skills, with a focus on accurate payment processing and VIP guest servicing.