Guest Services Agent - Front Desk & Reservations

Sonesta International Hotels; New Orleans (LA); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

401(k) with Company Match

Paid Vacation & Sick Time

Employee Discounts

Education Assistance

Job summary

Sonesta ES Suites New Orleans is seeking a Guest Services Agent to support the front desk and coordinating with the Operations Manager. You’ll be the first point of contact, representing the Sonesta brand with every guest.

Responsibilities include checking in guests, handling calls, processing transactions, and assisting with reservations. A ServSafe and potentially a TIPS certification may be required.

Qualifications

• High School diploma or equivalent required.
• One year of previous hotel experience, or retail customer service preferred.
• Ability to speak, read, and write fluent English; other languages beneficial.
• Professional verbal and written communication skills.
• Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances.

Responsibilities

• Register guests, issue room keys, and provide information on hotel services and room location.
• Answer phones in a prompt and courteous manner.
• Process cash and credit card transactions per procedures, including deposits and reports.
• Maintain security of cash, credit card transactions, and guest information.
• May book reservations and up-sell rooms to maximize revenue.
• Follow seasonal reservation strategy on room types and pricing.
• Promote teamwork and ensure quality service across shifts.
• Service the shoppe and the pour, following local alcohol laws.
• Fulfill guest special requests and ensure delivery of services.
• Issue and manage guest safe-deposit boxes.

Skills

Customer service

Communication skills

Fluent English

Education

High School diploma or equivalent

Tools

Microsoft Office

Opera systems

Job description

Sonesta ES Suites New Orleans is seeking a Guest Services Agent to support the front desk and coordinating with the Operations Manager. You’ll be the first point of contact, representing the Sonesta brand with every guest.

Responsibilities include checking in guests, handling calls, processing transactions, and assisting with reservations. A ServSafe and potentially a TIPS certification may be required.