Guest Services Specialist — Front Desk & Guest Experience

Sonesta Hotels International Corporation in; New Orleans (LA); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

401(k) Retirement Plan with Company匹nd

Paid Vacation & Sick Time

Paid Parental Leave

Life Insurance

Disability Insurance

Educational Assistance

Hotel Discounts

Employee Discounts

Job summary

Sonesta ES Suites New Orleans is seeking a Guest Services Agent to deliver Sonesta Service at the front desk, assist guests, and support the Operations Manager. You’ll be the first point of contact and represent the brand during shifts.

The role requires strong English communication, prior hotel or retail experience, and ability to manage reservations and payments while upholding safety and service standards.

Qualifications

• High School diploma or equivalent required.
• One year of hotel or retail customer service experience preferred.
• Fluent English; additional languages helpful.
• Front desk systems experience preferred.
• ServSafe and/or TIPS certifications may be required.
• Valid driver's license may be required.

Responsibilities

• Register guests, issue room keys, and provide information on hotel services.
• Answer phones promptly and handle cash/credit transactions.
• Process reservations, cancellations, and upsell rooms when possible.
• Maintain security of guest information and financial transactions.
• Support Operations Manager and coordinate with shifts.
• Follow Sonesta Service standards in all guest interactions.
• Comply with health, safety, and alcohol service regulations.
• Perform other duties as assigned.

Skills

English fluency

Education

High School diploma or equivalent

Tools

Opera PMS

ServSafe certification

TIPS certification

Microsoft Office

Job description

Sonesta ES Suites New Orleans is seeking a Guest Services Agent to deliver Sonesta Service at the front desk, assist guests, and support the Operations Manager. You’ll be the first point of contact and represent the brand during shifts.

The role requires strong English communication, prior hotel or retail experience, and ability to manage reservations and payments while upholding safety and service standards.