Guest Services Agent — Front Desk & Reservations

Stonebridge; Denver (CO); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision coverage

Paid time off

401(k) matching

Wellness program

Life insurance

Disability coverage

Savings accounts

Tuition assistance

Travel perks

Job summary

The Guest Service Agent position at Stonebridge is based at The Slate Denver, Tapestry Collection by Hilton in downtown Denver. You will oversee check-in/check-out, maintain guest records, and deliver outstanding service across front desk operations.

Responsibilities include handling guest inquiries, processing payments, and coordinating with housekeeping. The role requires a customer-focused mindset, cash handling skills, and proficiency with a PMS and office software.

Qualifications

• Previous experience in a hotel front desk or guest service role preferred.
• Strong customer service and communication skills to interact effectively with guests and staff.
• Proficiency in using property management systems and basic office software (e.g., Word, Excel).
• Ability to handle cash transactions and perform basic bookkeeping tasks.
• Excellent problem-solving abilities to resolve guest issues efficiently.
• Strong organizational skills with attention to detail in managing guest reservations and records.

Responsibilities

• Greet, register, and assign rooms to guests upon their arrival.
• Verify guest credit and establish payment methods for accommodation.
• Keep accurate records of room availability and guest accounts using property management systems.
• Compute bills, collect payments, and make change for guests.
• Perform basic bookkeeping tasks, such as balancing cash accounts.
• Issue room keys and provide necessary instructions to bell attendants.
• Review accounts and charges with guests during the check-out process.
• Post charges for rooms, food, beverages, and services to ledgers manually or via computer systems.
• Transmit and receive guest messages using telephones or switchboards.
• Coordinate with housekeeping and maintenance staff to address guest-reported issues.
• Make and confirm reservations for guests.
• Answer inquiries about hotel services, nearby dining, shopping, and entertainment options.

Skills

Customer service

Communication

Cash handling

Problem solving

Organizational skills

Independence

Attention to detail

Teamwork

Tools

Property management system

Word

Excel

Job description

The Guest Service Agent position at Stonebridge is based at The Slate Denver, Tapestry Collection by Hilton in downtown Denver. You will oversee check-in/check-out, maintain guest records, and deliver outstanding service across front desk operations.

Responsibilities include handling guest inquiries, processing payments, and coordinating with housekeeping. The role requires a customer-focused mindset, cash handling skills, and proficiency with a PMS and office software.