Guest Services Agent – Front Desk & Guest Experience

Reitmr; San Diego (CA); In loco; USD 26.000 - 27.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical, Dental & Vision Insurance

HSA with Company Match

401(k) with Company Match

Paid Vacation & Sick Time

Paid Parental Leave

Life Insurance

Disability Insurance

Hospital Indemnity & Critical Illness

Educational Assistance

Hotel Discounts

Employee Perks & Discounts

Descrizione del lavoro

Sonesta International Hotels is seeking a Guest Services Agent in San Diego to be the first point of contact for guests, manage front desk operations, and support the Operations Manager. You will assist guests with check-in/out, reservations, and inquiries, while upholding Sonesta's service standards.

The role requires strong English communication, basic math, and familiarity with front desk systems. Availability to work mornings, evenings, weekends, and holidays is expected.

Competenze

• High School diploma or equivalent required.
• 1 year hotel or retail customer service preferred.
• Must speak/read English fluently; other languages bonus.
• Proficient with front desk software and Microsoft Office.
• ServSafe and/or TIPS certifications may be required.

Mansioni

• Register guests, issue keys, and provide information on services.
• Answer phones promptly and courteously.
• Process cash/credit transactions and balance cash drawers.
• Maintain guest privacy and security of information.
• Upsell rooms and services to maximize revenue.
• Follow seasonal reservation strategies for pricing and occupancy.
• Collaborate with team across shifts to ensure service quality.
• Ensure compliance with health, safety, and alcohol service regulations.

Conoscenze

Front desk systems

Customer service

Cash handling

Upselling

Formazione

High School diploma or equivalent

Strumenti

Opera

Microsoft Office

Descrizione del lavoro

Sonesta International Hotels is seeking a Guest Services Agent in San Diego to be the first point of contact for guests, manage front desk operations, and support the Operations Manager. You will assist guests with check-in/out, reservations, and inquiries, while upholding Sonesta's service standards.

The role requires strong English communication, basic math, and familiarity with front desk systems. Availability to work mornings, evenings, weekends, and holidays is expected.