Guest Services Agent: Front Desk & Hospitality Pro

Holiday Inn Express and Suites; Cambridge (MA); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical, Dental and Vision Health보험

Paid Time Off

401k Company Match

Daily Pay

Free Basic Life Insurance

TELUS Health access

Travel Discounts

Commuter Transit and Parking Benefits

Employee Assistance and Wellness

Educational/Professional Development

Referral Bonus Program

Job summary

HHM Hotels is seeking a Guest Service Agent in Cambridge, MA to greet guests, register them, and assist with payments and reservations in line with brand and sustainability standards.

You will use the PMS to transmit messages, respond to requests, and resolve issues, elevating to a supervisor when needed. Occasional assistance in breakfast or with luggage during peak periods is included to ensure guest satisfaction.

Qualifications

• High School diploma or equivalent preferred.
• Previous customer service experience or equivalent training required.
• Knowledge of PMS systems preferred.

Responsibilities

• Immediately greet guests and offer to assist with their needs.
• Register and assign guests to hotel rooms.
• Establish methods of payment and verify credit.
• Make and confirm reservations.
• Compute bills, collect payments, and make change for guests.
• Transmit and receive messages, using telephones or the PMS system.
• Respond to guest requests in a timely manner.
• Receive and resolve guest complaints, elevating to supervisor if necessary.
• Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms.
• Perform bookkeeping activities, such as balancing accounts and conducting audits.
• Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
• Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
• Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods.
• Ensure overall guest satisfaction.
• Perform other duties as requested by management.

Skills

Customer service

PMS systems

Education

High School diploma or equivalent

Tools

PMS systems

Job description

HHM Hotels is seeking a Guest Service Agent in Cambridge, MA to greet guests, register them, and assist with payments and reservations in line with brand and sustainability standards.

You will use the PMS to transmit messages, respond to requests, and resolve issues, elevating to a supervisor when needed. Occasional assistance in breakfast or with luggage during peak periods is included to ensure guest satisfaction.