Guest Services Agent - Front Desk & Guest Experience

Highgate; Greenwood Village (CO); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid holidays

Paid vacation

Job summary

Highgate Hotels, Residence Inn Denver Tech Center in Greenwood Village, CO, is seeking a Guest Service Agent. The role focuses on welcoming guests at check-in, assisting during their stay, and handling checkout with courteous efficiency.

You will manage inquiries, coordinate with the Front Desk, and support package/logistics for guest comfort. This position requires a warm, service-oriented demeanor, basic computer skills, and flexibility with hours.

Qualifications

• Customer service experience preferred.
• High school diploma or equivalent required.
• College coursework in related field helpful.

Responsibilities

• Greet and welcome guests at the Front Desk.
• Answer inquiries about hotel services, facilities and hours.
• Log and deliver packages, mail, and messages to guests and meeting spaces.
• Handle check-ins and checkouts in a friendly, efficient manner.
• Be familiar with hotel rates, packages, and promotions.

Skills

Customer service

Communication

Multitasking

Attendance

Stand for shift

Education

High School diploma or equivalent

College coursework in related field

Tools

Computer experience

Job description

Highgate Hotels, Residence Inn Denver Tech Center in Greenwood Village, CO, is seeking a Guest Service Agent. The role focuses on welcoming guests at check-in, assisting during their stay, and handling checkout with courteous efficiency.

You will manage inquiries, coordinate with the Front Desk, and support package/logistics for guest comfort. This position requires a warm, service-oriented demeanor, basic computer skills, and flexibility with hours.