Guest Services Agent - Front Desk (Flexible Shifts)

Hotel Yountville; Hauppauge (NY); Hybrid; USD 23,000 - 32,000; Full time

Job summary

Hotel Yountville on Long Island seeks a friendly Front Desk Agent to warmly welcome guests, check them in and out, and assist with pre-registration and reservations.

You will handle charges, maintain accuracy of guest accounts, manage same-day bookings, know room rates, discounts, and cancellation procedures while delivering superb service.

This full-time, on-site role requires a strong work ethic, teamwork, and ability to work nights, weekends, and holidays.

Qualifications

• Experience in hospitality front desk operations preferred.
• Ability to handle cash and credit card transactions accurately.
• Knowledge of reservations and rate integrity.
• Excellent communication and team player.

Responsibilities

• Greet guests and check them in/out.
• Process charges and post to guest accounts.
• Know front office systems and daily transactions.
• Manage reservations, including same-day bookings.
• Understand hotel rates and discounts.
• Follow cancellation and relocation procedures.

Skills

Guest services

Cash handling

Reservations

Front office systems

Communication

Tools

Front Office system

Job description

Hotel Yountville on Long Island seeks a friendly Front Desk Agent to warmly welcome guests, check them in and out, and assist with pre-registration and reservations.

You will handle charges, maintain accuracy of guest accounts, manage same-day bookings, know room rates, discounts, and cancellation procedures while delivering superb service.

This full-time, on-site role requires a strong work ethic, teamwork, and ability to work nights, weekends, and holidays.