Hospitality Front Desk Agent – Guest Experience

Murrieta Hot Springs Resort; Hauppauge (NY); Hybrid; USD 25,000 - 30,000; Full time

Job summary

Long Island Hyatt-LIH seeks a friendly Front Desk Associate to warmly greet guests, check them in and out, and assist with pre-registration and reservations. You will handle charges accurately, stay knowledgeable about rates and discounts, and maintain seamless front-office operations, including same-day reservations and cancellations.

The role requires teamwork, reliability, and flexibility to work varied shifts, including nights, weekends, and holidays.

Qualifications

• High work ethic and self-initiative.
• Ability to work varying schedules including nights, weekends, and holidays.
• Team player who delivers great guest experiences.
• Comfort with standard office environment and computer systems.

Responsibilities

• Greet and communicate cordially with guests; check them in/out; assist with pre-registration and blocking of reservations.
• Post charges accurately and efficiently.
• Know how to use Front Office computer or manual system; handle daily transactions.
• Manage cash handling, including cash, checks, and credit card payments; give correct change.
• Review reservations with special requests and block rooms accordingly.
• Know hotel rates, discounts, and how to handle each; understand cancellation and relocation procedures for same-day reservations.

Skills

Guest greeting

Cash handling

Reservations

Team player

Communication

Job description

Long Island Hyatt-LIH seeks a friendly Front Desk Associate to warmly greet guests, check them in and out, and assist with pre-registration and reservations. You will handle charges accurately, stay knowledgeable about rates and discounts, and maintain seamless front-office operations, including same-day reservations and cancellations.

The role requires teamwork, reliability, and flexibility to work varied shifts, including nights, weekends, and holidays.