Front Desk Supervisor & Guest Services Lead

Shamin Hotels; Virginia Beach (VA); On-site; USD 38,000 - 46,000; Full time

Job summary

Shamin Hotels in Virginia Beach is seeking a Front Desk Supervisor for the Hampton Inn & Suites by Hilton Virginia Beach Town Center to oversee daily front desk operations and guest services.

You will supervise guest service staff, manage check-in/check-out, resolve guest concerns, and act as Manager on Duty during shifts. Join a team that values teamwork, accountability, and delivering memorable experiences for every guest.

Qualifications

• Front desk supervision
• Guest service leadership
• Brand standards adherence

Responsibilities

• Supervises front desk personnel during shifts.
• Oversees check-in/check-out and guest billing accuracy.
• Resolves guest concerns promptly and professionally.
• Trains and coaches front desk staff to meet standards.
• Acts as Manager on Duty during assigned shifts.
• Handles cash and maintains shift banks.

Job description

Shamin Hotels in Virginia Beach is seeking a Front Desk Supervisor for the Hampton Inn & Suites by Hilton Virginia Beach Town Center to oversee daily front desk operations and guest services.

You will supervise guest service staff, manage check-in/check-out, resolve guest concerns, and act as Manager on Duty during shifts. Join a team that values teamwork, accountability, and delivering memorable experiences for every guest.