Guest Services Agent — Front Desk

BENCHMARK; Philadelphia (Philadelphia County); Vor Ort; USD 21.000 - 26.000; Vollzeit

Benefits dieser Stelle

Competitive salary

Benefits package

Career growth opportunities

Zusammenfassung

Pyramid Global Hospitality is seeking a front desk associate at the Hilton Philadelphia at Penn’s Landing to warmly welcome guests and manage reservations. You will handle check-ins, check-outs, and inquiries with a focus on guest satisfaction while maintaining an organized front desk and accurate cash handling.

The role requires strong communication, computer skills, and the ability to work in a fast-paced environment, including weekends and holidays.

Qualifikationen

• High school diploma or equivalent.
• Outgoing and engaging personality.
• Excellent verbal and written communication.
• Computer skills.
• Ability to work in fast-paced setting.

Aufgaben

• Greet and welcome guests upon arrival, creating a positive first impression.
• Handle check-ins and check-outs efficiently, ensuring guest satisfaction.
• Manage reservations, answer guest inquiries, and address complaints promptly.
• Maintain a clean and organized front desk area.
• Provide accurate information about the hotel, rooms, rates, and amenities.
• Process payments and manage cash transactions accurately.
• Coordinate with housekeeping and maintenance to ensure smooth operations.
• Promote teamwork and contribute to a friendly, safe work environment.

Kenntnisse

Verbal communication

Written communication

Computer skills

Cash handling

Ausbildung

High school diploma or equivalent

Jobbeschreibung

Pyramid Global Hospitality is seeking a front desk associate at the Hilton Philadelphia at Penn’s Landing to warmly welcome guests and manage reservations. You will handle check-ins, check-outs, and inquiries with a focus on guest satisfaction while maintaining an organized front desk and accurate cash handling.

The role requires strong communication, computer skills, and the ability to work in a fast-paced environment, including weekends and holidays.