Guest Service Pro: Front Desk & Guest Experience

Hilton Philadelphia City Avenue; Philadelphia (Philadelphia County); Presencial; USD 26.000 - 36.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, Dental and Vision

Paid Time Off

401k Company Match

Daily Pay

Life Insurance

Travel Discounts

Commuter Benefits

Wellness Program

Education/Professional Development

Referral Bonus

Descripción de la vacante

Hilton Philadelphia City Avenue is seeking a Guest Service Agent to greet, register, and service guests in line with hotel standards. You will handle reservations, payments, and guest needs, using the PMS system and maintaining safety and satisfaction across shifts.

Ideal candidates will have a high school diploma or equivalent and prior customer service experience. This role offers full-time, on-site work with competitive benefits and opportunities for growth within the Front Office track.

Formación

• High School diploma or equivalent preferred.
• Previous customer service experience or equivalent training required.
• Knowledge of PMS systems preferred.

Responsabilidades

• Greet guests and assist with their needs.
• Register guests and assign rooms.
• Manage payments and verify credit.
• Make and confirm reservations.
• Transmit and receive messages via telephone or the PMS system.
• Respond to guest requests and resolve issues.
• Secure guests' valuables in hotel safe or safe-deposit boxes.
• Balance accounts and conduct audits.
• Strive to increase overall guest satisfaction.
• Assist in breakfast area or help guests with luggage during peak periods.
• Perform other duties as requested by management.

Conocimientos

Customer service

Hospitality

Educación

High School diploma or equivalent

Herramientas

PMS systems

Descripción del empleo

Hilton Philadelphia City Avenue is seeking a Guest Service Agent to greet, register, and service guests in line with hotel standards. You will handle reservations, payments, and guest needs, using the PMS system and maintaining safety and satisfaction across shifts.

Ideal candidates will have a high school diploma or equivalent and prior customer service experience. This role offers full-time, on-site work with competitive benefits and opportunities for growth within the Front Office track.