Guest Service Specialist - Front Desk & Guest Experience

Motto By Hilton Philadelphia Rittenhouse Square; Philadelphia (Philadelphia County); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive wages

Medical, Dental and Vision Insurance

Paid Time Off

401k Company Match

Travel Discounts

Commuter benefits

Job summary

Motto By Hilton Philadelphia Rittenhouse Square is seeking a Guest Service Agent to greet, register and service guests with friendliness, efficiency, and a commitment to brand standards.

You will handle check-ins/check-outs, take reservations, process payments, assist with luggage, respond to requests, and help maintain guest satisfaction.

The role offers varied shifts, benefits including medical, dental, vision, PTO, retirement plan, and travel discounts.

Qualifications

• High School diploma or equivalent preferred.
• Previous customer service experience or equivalent training required.
• Knowledge of PMS systems preferred.

Responsibilities

• Immediately greet guests and offer to assist with their needs.
• Register and assign guests to hotel rooms.
• Establish methods of payment and verify credit.
• Make and confirm reservations.
• Compute bills, collect payments, and make change for guests.
• Transmit and receive messages, using telephones or the PMS system.
• Respond to guest requests in a timely manner.
• Receive and resolve guest complaints, elevating to supervisor if necessary.
• Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms.
• Perform bookkeeping activities, such as balancing accounts and conducting audits.
• Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
• Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
• Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods.
• Ensure overall guest satisfaction.
• Perform other duties as requested by management.

Skills

Customer service experience

PMS knowledge

Education

High School diploma

Tools

PMS systems

Job description

Motto By Hilton Philadelphia Rittenhouse Square is seeking a Guest Service Agent to greet, register and service guests with friendliness, efficiency, and a commitment to brand standards.

You will handle check-ins/check-outs, take reservations, process payments, assist with luggage, respond to requests, and help maintain guest satisfaction.

The role offers varied shifts, benefits including medical, dental, vision, PTO, retirement plan, and travel discounts.