Guest Services Specialist – Hospitality Front Desk

Highgate; Montgomeryville (Montgomery County); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Medical insurance

Paid holidays

Paid vacation

EAP

Job summary

Highgate Hotels is seeking a Front Office Agent at Courtyard Montgomeryville to provide attentive guest service during check-in, stay, and checkout. The role focuses on maximizing room revenue and occupancy while maintaining a courteous, efficient service mindset.

The position requires handling inquiries, following policies, and staying informed about rates, promotions, and in-house groups. Strong communication and computer skills are essential for daily front desk operations.

Qualifications

• High School diploma or equivalent required.
• Computer experience required.
• Experience in a hotel or related field preferred.
• Excellent communication and customer service skills.

Responsibilities

• Answer inquiries from guests regarding restaurants, transportation, entertainment, etc.
• Handle check-ins and checkouts in a friendly, efficient manner.
• Be familiar with all in-house groups and rate quotes, packages and promotions.

Skills

Customer services

Communication skills

Computer experience

Multitasking

Education

High School diploma or equivalent

College coursework in related field helpful

Tools

Front Desk software

Job description

Highgate Hotels is seeking a Front Office Agent at Courtyard Montgomeryville to provide attentive guest service during check-in, stay, and checkout. The role focuses on maximizing room revenue and occupancy while maintaining a courteous, efficient service mindset.

The position requires handling inquiries, following policies, and staying informed about rates, promotions, and in-house groups. Strong communication and computer skills are essential for daily front desk operations.