Front Desk Agent

Hampton Inn and Suites, Sharon; West Middlesex (Mercer County); On-site; USD 19,000 - 26,000; Full time

Benefits offered by this job

Flexible Scheduling

Career Advancement Opportunities

Competitive Compensation

Job summary

Hampton Inn and Suites, Sharon is seeking a Front Desk Agent to deliver exceptional service to hotel guests. You will assist with check-in/check-out, issue room keys, and process payments, while coordinating with housekeeping to ensure room availability and promptly handling inquiries.

Ideal candidates communicate clearly, stay positive in challenging situations, and provide a memorable guest experience through friendly, efficient service. Join our team and contribute to a welcoming stay.

Qualifications

• Friendly, outgoing personality.
• Familiarity with hospitality industry standards.
• Proficient in English; knowledge of other languages is a plus.
• Computer literacy; ability to learn hotel software.

Responsibilities

• Monitor knowledge of hotel operations and activities.
• Take reservations and answer questions via phone, email, and in person.
• Build rapport with guests and identify needs through friendly conversation.
• Describe the features and amenities of guest rooms.
• Ensure compliance with health and quality standards.

Skills

Friendly personality

Hospitality standards

Proficient in English

Additional languages a plus

Computer literacy

Job description

Benefits/Perks

• Flexible Scheduling
• Career Advancement Opportunities
• Competitive Compensation

Job Summary

We are seeking a positive, friendly Front Desk Agent to provide exceptional service to our hotel guests. The Front Desk Agent will assist guests with the check-in and check-out processes, issue room keys, and process payments. Responsibilities also include maintaining communication with housekeeping staff to coordinate room availability, answering guest inquiries, and completing paperwork promptly and accurately. The Front Desk Agent must possess excellent communication skills and the ability to stay positive even when faced with challenging situations. Your goal is to provide guests with an exceptional customer service experience.

Responsibilities

• Monitor the maintain knowledge of hotel operations and activities
• Take reservations and answer questions via phone, email, and in-person
• Build rapport with guests and identify their needs through friendly conversation and open-ended questions
• Describe the features and amenities of guest rooms
• Ensure compliance with health and quality standards

Qualifications

• Friendly and outgoing personality
• Familiarity with hospitality industry standards
• Proficient in English; knowledge of other languages is a plus
• Computer literacy
• Able to resolve issues with a customer-focused orientation
• Able to lift 30 pounds