Guest Services Front Desk Agent | Flexible Scheduling

Castroville Healthcare LLC; Brownwood (TX); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Employee discounts

Free uniforms

Flexible Scheduling

Career Advancement Opportunities

Competitive Compensation

Job summary

Castroville Healthcare LLC is seeking a friendly Front Desk Agent to provide exceptional service to hotel guests. You will assist with check-in/check-out, issue room keys, and process payments, while coordinating with housekeeping for room availability and handling guest inquiries.

The role requires excellent communication, a positive attitude, and the ability to stay calm under pressure while delivering an outstanding guest experience.

Qualifications

• Friendly and outgoing personality.
• Familiarity with hospitality industry standards.
• Proficient in English; knowledge of other languages is a plus.
• Computer literacy.
• Able to resolve issues with a customer-focused orientation.
• Able to lift 30 pounds.

Responsibilities

• Monitor hotel operations and activities.
• Take reservations and answer questions via phone, email, and in-person.
• Build rapport with guests and identify their needs through friendly conversation and open-ended questions.
• Describe the features and amenities of guest rooms.
• Ensure compliance with health and quality standards.

Skills

Friendly / outgoing personality

Hospitality standards knowledge

Proficient in English

Other language skills a plus

Computer literacy

Customer-focused problem solving

Ability to lift 30 pounds

Tools

POS systems

Job description

Castroville Healthcare LLC is seeking a friendly Front Desk Agent to provide exceptional service to hotel guests. You will assist with check-in/check-out, issue room keys, and process payments, while coordinating with housekeeping for room availability and handling guest inquiries.

The role requires excellent communication, a positive attitude, and the ability to stay calm under pressure while delivering an outstanding guest experience.