Guest Services Agent — Flexible Hours & Benefits

HVMG - Hospitality Ventures Management Group; Naples (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

PayActive access to earned wages

Paid Time Off & Holidays

Health benefits (medical, dental, and/

401(k) with matching and no vesting

Employee discounts

Job summary

HVMG is seeking a Front Desk Agent to be the welcoming first impression for guests. You will handle check-ins/outs, reservations, and guest inquiries with warmth and professionalism.

You’ll report to the Front Office Manager and have opportunities to grow within the hospitality group. This role emphasizes guest service, attentiveness, and a positive, can-do attitude that reflects HVMG’s Culture of Excellence.

Qualifications

• Eligible to work in the United States.
• Ability to read, write, and communicate effectively in English.
• Ability to sit, stand, bend, kneel, and lift as required—with or without reasonable accommodations.
• Availability to work a flexible schedule, including evenings, weekends, and holidays if needed.
• A warm, professional demeanor that reflects HVMG’s Culture of Excellence.

Responsibilities

• You will be the friendly and attentive face of our hotel, ensuring guests receive a warm welcome and assistance throughout their stay.
• Your daily tasks will include checking guests in and out, answering inquiries, and providing information about hotel services and local attractions.
• You will report to the Front Office Manager or Front Office Supervisor.
• A career as a front desk agent can lead to opportunities in various roles within the hospitality industry, such as front office supervisor, front office manager, or even a management position in hotel operations.

Skills

Customer service

English proficiency

Flexibility

Education

Combination of education and experience

Job description

HVMG is seeking a Front Desk Agent to be the welcoming first impression for guests. You will handle check-ins/outs, reservations, and guest inquiries with warmth and professionalism.

You’ll report to the Front Office Manager and have opportunities to grow within the hospitality group. This role emphasizes guest service, attentiveness, and a positive, can-do attitude that reflects HVMG’s Culture of Excellence.