Front Desk Agent Hampton Inn Suites Elk Grove

Hampton Inn; Elk Grove (CA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Employee discounts

Opportunity for advancement

Paid time off

Training & development

Flexible Scheduling

Career Advancement Opportunities

Competitive Compensation

Job summary

Hampton Inn in Elk Grove, CA is seeking a friendly Front Desk Agent to deliver exceptional service to guests from check-in through check-out. You will issue room keys, process payments, and coordinate with housekeeping to ensure room readiness.

Responsibilities include handling reservations, answering inquiries by phone, email, or in person, and maintaining accurate records with a positive, guest-focused attitude, even during busy periods.

Qualifications

• Friendly and outgoing personality.
• Familiarity with hospitality industry standards.
• Proficient in English; knowledge of other languages is a plus.
• Computer literacy.
• Able to resolve issues with a customer-focused orientation.
• Able to lift 30 pounds.

Responsibilities

• Monitor knowledge of hotel operations and activities.
• Take reservations and answer questions via phone, email, and in-person.
• Build rapport with guests and identify their needs through friendly conversation and open-ended questions.
• Describe the features and amenities of guest rooms.
• Ensure compliance with health and quality standards.

Skills

Friendly & outgoing personality

Hospitality standards

English proficiency

Other languages helpful

Computer literacy

Customer-focused orientation

Ability to lift 30 pounds

Job description

Benefits

• Employee discounts
• Opportunity for advancement
• Paid time off
• Training & development

Benefits/Perks

• Flexible Scheduling
• Career Advancement Opportunities
• Competitive Compensation

Job Summary

We are seeking a positive, friendly Front Desk Agent to provide exceptional service to our hotel guests. The Front Desk Agent will assist guests with the check-in and check-out processes, issue room keys, and process payments. Responsibilities also include maintaining communication with housekeeping staff to coordinate room availability, answering guest inquiries, and completing paperwork promptly and accurately. The Front Desk Agent must possess excellent communication skills and the ability to stay positive even when faced with challenging situations. Your goal is to provide guests with an exceptional customer service experience.

Responsibilities

• Monitor the maintain knowledge of hotel operations and activities
• Take reservations and answer questions via phone, email, and in-person
• Build rapport with guests and identify their needs through friendly conversation and open-ended questions
• Describe the features and amenities of guest rooms
• Ensure compliance with health and quality standards

Qualifications

• Friendly and outgoing personality
• Familiarity with hospitality industry standards
• Proficient in English; knowledge of other languages is a plus
• Computer literacy
• Able to resolve issues with a customer-focused orientation
• Able to lift 30 pounds