Guest Services Agent — First Impressions & Memorable Service

BENCHMARK; Birmingham (AL); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

Wage package

Benefits

401K match

Professional development

Bonuses

Travel perks

Growth opportunities

Job summary

Pyramid Global Hospitality is seeking a Guest Services Agent for our Hilton Birmingham at UAB property. You will greet guests, assist with luggage, and guide them to their rooms while sharing information about hotel amenities and local attractions.

We value a friendly, engaging personality, excellent communication, and ability to thrive in a fast-paced environment. The position offers a robust wage package, benefits, and travel perks within a portfolio of hotels.

Qualifications

• At least 1 year in a customer service role with high guest interaction.
• Excellent verbal communication skills and a pleasant personality.
• Ability to work in a fast-paced environment and as part of a team.

Responsibilities

• Assist guests with check-in and directions to their room.
• Open doors and provide a warm welcome to guests and their luggage.
• Explain hotel amenities and local information to guests.
• Coordinate with desk and other attendants to ensure a personalized experience.

Skills

Customer service

Communication

Teamwork

Guest interactions

Problem solving

Stand for long shifts

Education

High school diploma or equivalent

Tools

None

Job description

Pyramid Global Hospitality is seeking a Guest Services Agent for our Hilton Birmingham at UAB property. You will greet guests, assist with luggage, and guide them to their rooms while sharing information about hotel amenities and local attractions.

We value a friendly, engaging personality, excellent communication, and ability to thrive in a fast-paced environment. The position offers a robust wage package, benefits, and travel perks within a portfolio of hotels.