Front Desk Agent

BENCHMARK; Birmingham (AL); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

Wage package

Benefits

401K match

Professional development

Bonuses

Travel perks

Growth opportunities

Job summary

Pyramid Global Hospitality is seeking a Guest Services Agent for our Hilton Birmingham at UAB property. You will greet guests, assist with luggage, and guide them to their rooms while sharing information about hotel amenities and local attractions.

We value a friendly, engaging personality, excellent communication, and ability to thrive in a fast-paced environment. The position offers a robust wage package, benefits, and travel perks within a portfolio of hotels.

Qualifications

• At least 1 year in a customer service role with high guest interaction.
• Excellent verbal communication skills and a pleasant personality.
• Ability to work in a fast-paced environment and as part of a team.

Responsibilities

• Assist guests with check-in and directions to their room.
• Open doors and provide a warm welcome to guests and their luggage.
• Explain hotel amenities and local information to guests.
• Coordinate with desk and other attendants to ensure a personalized experience.

Skills

Customer service

Communication

Teamwork

Guest interactions

Problem solving

Stand for long shifts

Education

High school diploma or equivalent

Tools

None

Job description

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships. At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact. Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

About our property

At the Hilton Birmingham at UAB we consistently rise above the competition. On day one, you will begin with a robust wage package, excellent benefit plans, a matching 401K plan, professional development, generous bonuses, travel perks and the opportunity to grow across a portfolio of 100 hotels representing all major brands. We are an Employer of Choice - we understand that the care of our team members is as important as the service we provide to our guests and the communities around us.

Hilton Birmingham at UAB boasts 295 guest rooms, 14,892 sq ft of meeting space, an on-site F&B outlet and a bar!

If you have a genuine passion for hospitality, come and join our team. You will have an important role in the delivery of outstanding service and memorable experiences for each guest. You will have fun, learn and be part of a successful journey at a growing company. Find out today what a career at the Hilton Birmingham at UAB with Pyramid Hotel Group can mean for you!

What you will have an opportunity to do

We are looking for highly motivated individuals to join our Guest Services team as a Guest Services Agent. The ideal candidate uses their engaging personality to create a memorable first impression for our guests as they arrive for the first time and throughout their stay. In offering a warm welcome to our hotel/resort, the Guest Services Agent assists with the unloading of guest’s luggage and provides a source of knowledge for the guest for everything about the hotel, its amenities, and the local area as they assist the guest to their room. If you are a person who enjoys engaging with people from all over the world and making meaningful connections, as well as taking steps to "WOW" people, we want you! This is a tremendous opportunity for a driven person to grow a career in hospitality with a world-class property.

Your Role

• Help guests discover their "Wanderlust" experience.
• Provide exceptional customer service by being engaging and taking sincere interest.
• Interact with all guests.
• The bell person/guest services attendant will welcome each guest to our hotel.
• When guests are arriving by motor vehicle, you will open their door as you welcome them to the resort/hotel.
• You will escort and orient the guest to the front desk for check-in.
• You will park and retrieve guests vehicles as requested.
• Upon check-in, you will escort the guests and their luggage to their room.
• While doing so, you will be explaining our amenities and fun facts they should know about our hotel.
• You will be working together with other attendants to ensure each guest has a personalized experience and will "dive" to open the door for all guests.
• Assist lobby attendant in keeping entrance area clean and organized.
• Be the difference with all guests and employees and do more than just "the norm".

What are we looking for

• At least one year in a customer service role with high guest interaction.
• A valid driver's license with no major infractions for 6 months.
• Hospitality industry experience is a plus.
• Ability to solve problems when they arise.
• Ability to work in a team environment is a must.
• Pleasant and helpful personality.
• Must be able to work a full shift standing and going back and forth to the valet lot and different areas of the hotel.
• A strong desire to make an impact on other people.
• An outgoing and engaging personality.
• Excellent verbal communication skills.
• Ability to work in a fast-paced setting.
• Ability to stand for the duration of the shift.
• Must be available to work various shifts including weekends and holidays.

Compensation

$16.00 - $16.50

Benefits

• Robust wage package
• Excellent benefit plans
• Matching 401K plan
• Professional development
• Generous bonuses
• Travel perks
• Opportunity to grow across a portfolio of 100 hotels representing all major brands

Equity & Diversity

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Additional Company Overview

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships. At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact. Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.