Guest Services Agent — Elevate Guest Experience

ATH Hotel Company; United States; On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Competitive Salary Daily Pay

Team Member Hotel Discount Program

Uniforms Provided

Health, Dental, Vision, Life Insurance

Paid PTO

401k with employer match

Food and Beverage Discounts

Tuition Reimbursement

Job summary

Valor is seeking a Front Desk Clerk to perform all desk-related functions, including check-ins/outs, reservations, and guest inquiries. You will greet guests, verify details, and upsell where possible in a fast-paced hotel environment.

Requirements include a high school diploma and 3–12 months in guest relations, with strong computer and cash handling skills. This on-site role offers benefits and a team-focused culture across 25 properties in the US.

Qualifications

• High school diploma or equivalent.
• 3–12 months of guest service experience.
• Excellent computer and cash handling skills.
• Ability to stand for extended periods.
• Outgoing, sociable demeanor with guest-service orientation.

Responsibilities

• Handle guest registration and room assignments, quote rates, and collect payments.
• Pre-register and block reservations; manage same-day and future reservations.
• Coordinate with Front Desk and Housekeeping to update folios and charges.
• Resolve guest inquiries and provide directions and local recommendations.

Skills

Cash handling

Computer skills

Guest service orientation

Communication

Education

High school diploma or equivalent

Job description

Valor is seeking a Front Desk Clerk to perform all desk-related functions, including check-ins/outs, reservations, and guest inquiries. You will greet guests, verify details, and upsell where possible in a fast-paced hotel environment.

Requirements include a high school diploma and 3–12 months in guest relations, with strong computer and cash handling skills. This on-site role offers benefits and a team-focused culture across 25 properties in the US.