Guest Services Agent — Dynamic Urban Hotel

HRI Hospitality; Pittsburgh (Allegheny County); On-site; USD 28,000 - 36,000; Full time

Job summary

The Industrialist in downtown Pittsburgh is seeking a friendly Guest Services Agent to warmly welcome guests, assist with check-in and check-out, and respond to guest needs to ensure a positive stay experience.

Provide efficient front desk service, coordinate with housekeeping, and handle guest inquiries with professionalism in a fast-paced urban hotel environment. Equal opportunity employer.

Qualifications

• Education: High school diploma preferred.
• Experience: Hospitality or customer service preferred.
• PMS experience a plus.
• Strong customer service and communication skills.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Greet, register, and check guests in/out efficiently and courteously.
• Respond to guest inquiries, requests, and concerns promptly and professionally.
• Handle payments, room assignments, and reservation changes accurately.
• Communicate with housekeeping and maintenance for timely room readiness and service needs.
• Maintain a clean front desk and lobby area.
• Willingness to work varied shifts, including weekends and holidays.

Skills

Customer service

Communication

Multitasking

Data entry

Professional demeanor

Education

High school diploma

Tools

Hotel PMS

Job description

The Industrialist in downtown Pittsburgh is seeking a friendly Guest Services Agent to warmly welcome guests, assist with check-in and check-out, and respond to guest needs to ensure a positive stay experience.

Provide efficient front desk service, coordinate with housekeeping, and handle guest inquiries with professionalism in a fast-paced urban hotel environment. Equal opportunity employer.