Guest Service Agent: Front Desk & Guest Experience

Drury Hotels Company, LLC; Gayly (PA); In loco; USD 18.000 - 25.000; Tempo pieno

Vantaggi offerti da questo lavoro

Quarterly bonus up to $3,200

Hotel discounts

Free room nights

Career growth programs

Wellbeing benefits

Descrizione del lavoro

Drury Hotels Company, LLC is seeking a Front Desk Associate at Drury Inn & Suites, Pittsburgh. You will be the friendly face greeting guests, checking them in/out, handling requests, and promoting hotel programs.

You will assist with breakfast and the Kickback service, maintain guest records, and ensure a smooth, welcoming experience for diverse guests. Competitive scheduling, incentives, and growth opportunities accompany the role.

Competenze

• Friendly, highly organized communicator able to engage guests
• Attention to detail while handling multiple tasks
• Ability to handle money, make change, and operate office machines
• Proficient in English, able to follow directions and guest requests

Mansioni

• Greet guests with a warm, helpful attitude at check-in and check-out
• Assist guests with inquiries, reservations, and problem resolution
• Support breakfast and Kickback service, including setup and cleanup
• Promote hotel programs, maintain records, and ensure guest satisfaction

Conoscenze

Customer service

Multitasking

English fluency

Cash handling

Office procedures

Descrizione del lavoro

Drury Hotels Company, LLC is seeking a Front Desk Associate at Drury Inn & Suites, Pittsburgh. You will be the friendly face greeting guests, checking them in/out, handling requests, and promoting hotel programs.

You will assist with breakfast and the Kickback service, maintain guest records, and ensure a smooth, welcoming experience for diverse guests. Competitive scheduling, incentives, and growth opportunities accompany the role.