Guest Services Agent: Craft Memorable Vacation Stays

Sheraton Vistana Villages; Orlando (FL); On-site; USD 40,000 - 46,000; Full time

Benefits offered by this job

Free on-site parking

Travel discounts

Tuition reimbursement

Discount at on-site F&B outlets

Shoes for Crews credit

Gear provided for outdoors

Job summary

Marriott Vacations Worldwide is hiring a Guest Services Agent in Orlando to check Guests into villas, review amenities, and help plan activities for a memorable stay. The role emphasizes active listening, courteous service, and coordination with other departments to resolve requests.

Responsibilities include greeting guests, handling phone inquiries, guiding them through property features, and supporting bellman duties as needed. Availability for varied shifts and weekends is required.

Qualifications

• Available to work various shifts, holidays and weekends.
• Background and drug screening may be required.
• Lifting up to 25 lbs as needed.

Responsibilities

• Check Guests into villas and review amenities and local activities.
• Listen and respond to guests' questions and coordinate with other departments.
• Explain room features and follow up to ensure requests are met.
• Answer phone calls and route to appropriate departments.
• Assist with bellman/runner duties as needed.

Skills

Active listening

Guest services

Phone handling

Teamwork

Problem solving

Job description

Marriott Vacations Worldwide is hiring a Guest Services Agent in Orlando to check Guests into villas, review amenities, and help plan activities for a memorable stay. The role emphasizes active listening, courteous service, and coordination with other departments to resolve requests.

Responsibilities include greeting guests, handling phone inquiries, guiding them through property features, and supporting bellman duties as needed. Availability for varied shifts and weekends is required.