Guest Services Agent — Create Memorable Vacation Stays

Hyatt Hotels Corporation; Beaver Creek (CO); On-site; USD 29,000 - 42,000; Full time

Benefits offered by this job

Medical/Dental/Vision Insurance

Paid Time Off

Paid Sick Leave per Colorado law

Paid Holidays/Paid Floating Personal D

401(k) Retirement Savings Plan

Employee Stock Purchase Plan

Group Life/Disability Insurance

Tuition Reimbursement

Employee Assistance Program

Travel Discounts

Job summary

Hyatt Vacation Club (HVC) is seeking a Guest Services Agent to welcome Owners and guests, check them into villas, explain amenities, and share local activities. You will listen to questions, coordinate with other departments, and ensure requests are handled promptly.

This full-time role requires flexible shifts (weekends/holidays) and the ability to stand and lift up to 25 lbs. Benefits include medical, dental, vision, 401(k), travel discounts, tuition reimbursement, and employee assistance

Responsibilities

• Checks Owners/guests into their villas for their stay, and reviews property amenities, services, hours of operations, and local areas of interest and activities.
• Actively listens and responds positively to guests' questions, concerns, and requests and contacts other departments to help resolve guest issues.
• Identifies and explains room features to guests (e.g., use of room key, ice and vending areas, etc.)
• Follows up with Owner/guests to ensure their requests or problems have been met to their satisfaction.
• Answers telephone calls and routes calls to the proper department as applicable.
• May be asked to assist with bellman and runner duties depending on facility or location.
• Welcomes and greets guests and anticipates and addresses their needs.
• Interacts with colleagues and guests professionally and promptly.
• Contributes to team goals.
• Always follows company policies and safety procedures.
• Available to work various shifts, holidays, and both weekend days.
• Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time.
• Lift/Carry/Push/Pull Items that Weigh up to 25lbs without assistance.
• Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements.
• Specific job duties may differ by property, size of team, or facility.
• We are committed to providing associates with benefits including:

Job description

Hyatt Vacation Club (HVC) is seeking a Guest Services Agent to welcome Owners and guests, check them into villas, explain amenities, and share local activities. You will listen to questions, coordinate with other departments, and ensure requests are handled promptly.

This full-time role requires flexible shifts (weekends/holidays) and the ability to stand and lift up to 25 lbs. Benefits include medical, dental, vision, 401(k), travel discounts, tuition reimbursement, and employee assistance