Guest Experience Agent | Flexible Schedule & Benefits

Sheraton Jacksonville Hotel; Jacksonville (FL); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

PayActive

PTO

Full healthcare benefits

401(k) with 4% match

Discounts on hotel stays

Job summary

Sheraton Jacksonville Hotel is seeking a Guest Service Agent to be the first point of contact for guests, delivering warm, professional service during their stay. You will handle check-ins, check-outs, reservations, and guest inquiries to ensure a seamless experience.

Reporting to the Front Office Manager, this role offers opportunities inside the hotel's hospitality team and access to benefits such as health coverage and paid time off, with a flexible schedule and an inclusive culture.

Qualifications

• Hotel experience is a plus.
• A combination of education and experience is expected.

Responsibilities

• Check-in and check-out guests.
• Handle reservations and inquiries.
• Provide information about hotel services and local attractions.
• Maintain a warm, professional demeanor for guests.

Skills

Hotel experience

English communication

Customer service

Education

Education & Experience mix

Job description

Sheraton Jacksonville Hotel is seeking a Guest Service Agent to be the first point of contact for guests, delivering warm, professional service during their stay. You will handle check-ins, check-outs, reservations, and guest inquiries to ensure a seamless experience.

Reporting to the Front Office Manager, this role offers opportunities inside the hotel's hospitality team and access to benefits such as health coverage and paid time off, with a flexible schedule and an inclusive culture.