Hotel Front Office Manager

Placements24; Queenstown (MD); Presencial; USD 25.000 - 39.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Career advancement

Medical aid contributions

Provident fund

Staff discounts

Descripción de la vacante

Placements24 is seeking a Hotel Front Office Manager in Queenstown to lead the reception and guest services team, ensuring smooth check-in/check-out and superior guest experiences. You will drive a culture of service excellence, manage staff performance, and coordinate with housekeeping and maintenance to maintain top standards across the property.

The ideal candidate has 2–3 years in a supervisory front office role, a hospitality-focused degree, and strong knowledge of PMS and reservations

Formación

• Minimum 2–3 years in a supervisory/front office role.
• Hospitality Management diploma/degree preferred.
• Proficient with hotel PMS and reservations systems.

Responsabilidades

• Oversee daily front office operations, including check-in/check-out, reservations, and guest services.
• Lead and train front desk staff to deliver courteous, efficient service.
• Handle guest inquiries, requests, and complaints promptly and professionally.
• Maintain accurate guest records and billing procedures.
• Coordinate with Housekeeping and Maintenance to keep rooms in top condition.
• Develop front office policies to improve efficiency and guest satisfaction.
• Monitor feedback and online reviews; take corrective action as needed.
• Assist with yield management and room inventory.
• Prepare reports and forecasts for leadership.
• Keep the front desk area well-presented and stocked.

Conocimientos

Front desk operations

Leadership

PMS software

Reservations systems

Guest services

Staff training

Customer service

Communication

Problem solving

Time management

Educación

Hospitality Management Diploma/Degree

Herramientas

PMS software

Descripción del empleo

About the Role

Our client, a well-regarded hotel in Queenstown, Eastern Cape, is seeking a professional and efficient Hotel Front Office Manager to lead their reception and guest services team. This role is essential for creating a positive first and last impression for guests, ensuring smooth check-in and check-out processes, managing guest inquiries, and coordinating with other hotel departments to guarantee guest satisfaction. The ideal candidate will have a strong background in front desk operations, excellent leadership qualities, and a commitment to delivering exceptional customer service. You will be responsible for the overall management and performance of the front office department, upholding the hotel's standards of excellence.

Key Responsibilities

• Oversee daily front office operations, including check-in, check-out, reservations, and guest services.
• Manage and train front desk staff, ensuring they provide courteous and efficient service.
• Handle guest inquiries, requests, and complaints promptly and professionally.
• Ensure accurate guest record-keeping and billing procedures.
• Coordinate with Housekeeping and Maintenance departments to ensure rooms are ready and maintained to a high standard.
• Develop and implement front office policies and procedures to enhance efficiency and guest satisfaction.
• Monitor guest feedback and online reviews, taking action to address any issues.
• Manage room inventory and assist with yield management strategies.
• Prepare departmental reports and forecasts as required.
• Ensure the front desk area is always presentable and well-equipped.

Requirements

• Proven experience in front office operations, with at least 2-3 years in a supervisory or management role.
• A diploma or degree in Hospitality Management or a related field is advantageous.
• Strong knowledge of hotel management software (PMS) and reservation systems.
• Excellent leadership, communication, and interpersonal skills.
• Ability to remain calm and effective under pressure, especially during peak times.
• Customer-focused with a passion for delivering outstanding service.
• Good organizational and multitasking abilities.
• Flexibility to work shifts, including evenings, weekends, and public holidays.
• Familiarity with the local area of Queenstown and its offerings.
• Proficiency in English is essential; knowledge of additional languages is a plus.

Benefits

• Our client offers a competitive salary, appropriate for the role and location, along with opportunities for career advancement.
• Benefits may include contributions towards medical aid and a provident fund.
• Staff discounts on hotel services and accommodation are available.

You will be part of a supportive team environment, contributing to the guest experience in a significant role within the Eastern Cape hospitality sector. This position is ideal for a dedicated hospitality professional looking to grow their career.