Hotel Front Desk Agent

Placements24; Willows (CA); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Competitive wage

Advancement opportunities

Staff discounts

On-the-job training

Friendly team

Job summary

Placements24 seeks a friendly Front Desk Agent in Welkom to be the first contact for guests, handling check-ins/outs, answering calls, and guiding guests on local attractions.

The role requires strong communication, multitasking, and a courteous, professional demeanor to ensure a welcoming stay.

Qualifications

• Previous experience in customer service or a front desk role is advantageous.
• Excellent communication and interpersonal skills.
• Proficiency with computer systems and hotel reservation software.

Responsibilities

• Greet guests warmly and efficiently process check-ins and check-outs.
• Answer telephone calls, manage reservations, and respond to guest inquiries accurately.
• Provide information on hotel amenities, services, and local points of interest in Welkom.
• Handle guest requests, concerns, and complaints with professionalism and empathy.
• Maintain a clean and organized front desk area and ensure all necessary paperwork is completed.

Job description

About the Role

Our client is searching for a friendly and efficient Hotel Front Desk Agent to be the first point of contact for guests arriving in Welkom . You will be responsible for check-ins, check-outs, guest inquiries, and providing information about hotel services and local attractions. This role is crucial in shaping the guest's initial impression and ensuring a smooth and welcoming experience throughout their stay. The ideal candidate is personable, organized, and dedicated to providing exceptional customer service.

Key Responsibilities

• Greet guests warmly and efficiently process check-ins and check-outs.
• Answer telephone calls, manage reservations, and respond to guest inquiries accurately.
• Provide information on hotel amenities, services, and local points of interest in Welkom.
• Handle guest requests, concerns, and complaints with professionalism and empathy.
• Maintain a clean and organized front desk area and ensure all necessary paperwork is completed.

Requirements

• Previous experience in customer service or a front desk role is advantageous.
• Excellent communication and interpersonal skills.
• Proficiency with computer systems and hotel reservation software.
• A positive attitude, strong work ethic, and ability to multitask.
• Flexibility to work various shifts, including evenings, weekends, and holidays.

Benefits

• Competitive hourly wage.
• Opportunities for advancement within the hotel.
• Staff discounts on hotel services and amenities.
• On-the-job training and development.
• Friendly and collaborative team environment.