Guest Services Agent

Hyatt Hotels Corporation; Santa Cruz, Northern (CA, KY); Hybrid; USD 19,320 - 27,517; Part time

Benefits offered by this job

Worldwide room discounts

Friends-and-family rates

Access to training and promotion opportunities

Job summary

A prominent hospitality company in Santa Cruz is seeking a Guest Service Agent to deliver exceptional guest service while balancing front office operations with food and beverage service. The ideal candidate is energetic and enjoys problem-solving, preferably with prior hotel experience. This role offers competitive pay starting at $17 per hour and provides opportunities for advancement, including becoming a Guest Services Manager or General Manager.

Qualifications

• Customer service experience is required; previous hotel experience is preferred.
• Requires a strong command of the English language, including speaking, reading, and writing.
• Ability to learn quickly and work in a fast-paced position with constant guest interaction.

Responsibilities

• Deliver exceptional guest service, resolve conflicts, and ensure guest satisfaction.
• Perform check-in and check-out transactions utilizing computer systems.
• Provide service at the bar and assist with food preparation in the kitchen.

Skills

Customer service experience

Ability to work weekends and evenings

Strong English language command

Basic computer skills

Job description

Guest Service Agent – Hospitality Career Opportunity at Hyatt Place Santa Cruz ($17/hr + Tips)

US - CA - Santa Cruz

Posted: Apr 12, 2026

Summary

Hyatt Place Santa Cruz is seeking Guest Service Agents to welcome and serve our guests. At Hyatt Place, our purpose is to care for people so they can be their best—where we engage with others as unique individuals so we can design and deliver personal experiences. We welcome applicants from all walks of life and are committed to maintaining a diverse and inclusive workplace.

Who this job will appeal to

This role is designed for individuals who thrive in dynamic, people‑oriented environments.

For part‑time candidates

This position offers flexible scheduling options, including weekends and evenings, which is often ideal for those balancing external commitments.

For full‑time candidates

This position is a foundational step in an exciting career in hospitality.

The ideal candidate for this position

The ideal candidate is professional, energetic, and enjoys problem‑solving. While we welcome anyone with a hospitality background, previous experience in a hotel environment is highly favoured. We are looking for individuals who can maintain a high standard of service while managing the various technical and social aspects of the guest experience.

What you will be doing

• Deliver exceptional guest service, resolve conflicts, and ensure guest satisfaction.
• Perform check‑in and check‑out transactions utilizing computer systems and precise cash handling skills.
• Provide service at the bar for espresso and alcoholic beverages, as well as assist with food preparation in the kitchen.
• Set up and service meeting spaces as needed to support property events.

Why you will enjoy this job

You will enjoy this role if you appreciate variety and skill‑building. No two days are the same, as you will balance front office operations with food and beverage service. Additionally, the opportunity to earn tips on top of your hourly wage provides immediate financial rewards for excellent service.

Who you will be working with

You will be joining a dedicated team of hospitality professionals at Hyatt Place Santa Cruz. Our team is comprised of individuals from various backgrounds who work collaboratively in a fast‑paced, 24/7 environment to maintain the property’s reputation for excellence.

Where this job could take you

Many Guest Service Agents go on to become leaders in the hotel industry. Because this role provides experience in front‑desk operations, culinary service, and event logistics, it serves as a springboard for numerous career paths, including:

• Guest Services Manager
• Sales or Revenue Manager
• General Manager

Competitive Pay

Starting at $17.00 per hour plus tip potential.

Travel Discounts

Worldwide room discounts and friends‑and‑family rates across Hyatt properties.

Career Development

Access to Hyatt’s industry‑leading training and internal promotion opportunities.

Diverse Environment

A workplace that values unique perspectives and welcomes all hospitality experience.

Qualifications

• Customer service experience is required; previous hotel experience is preferred.
• Must have the ability to work weekends, evenings, and holidays.
• Requires a strong command of the English language, including speaking, reading, and writing.
• Ability to learn quickly and work in a fast‑paced position with constant guest interaction.
• Proficiency in basic computer skills (Word, Excel, etc.).
• Must be 18 years of age or older.

This position is at a location where Hyatt is not the employer. The employer of individuals working at this hotel may be a third‑party management company that is responsible for all employment benefits and obligations at this location.