Front Desk Agent

Dream Inn Santa Cruz; Santa Cruz (CA); On-site; USD 30,307 - 31,684; Full time

Benefits offered by this job

Dental insurance

Employee assistance program

Employee discount

Health insurance

Life insurance

Paid time off

Retirement plan

Vision insurance

Job summary

Dream Inn Santa Cruz is seeking a Front Desk Agent to deliver exceptional guest service and a welcoming first impression. The role requires handling check-ins/check-outs, guest inquiries, and coordinating with Housekeeping and Reservations to maintain smooth operations.

The position features a 3PM-11PM schedule, in-person work location, and a competitive benefits package including health, dental, and retirement plans. Experience in hospitality is preferred.

Qualifications

• Experience in customer service, preferably in a hotel setting.
• Front desk responsibilities include check-ins and guest inquiries.
• Must be able to work 3PM-11PM shifts.

Responsibilities

• Adheres to Dream Inn's high service standards behind the front desk.
• Checks in guests by assigning rooms and establishing credit.
• Performs check-outs, audits guest accounts, and processes payments.
• Maintains guest folios by posting charges and credits.
• Coordinates with Housekeeping, Reservations and Bell Desk for smooth room blocks.
• Provides information about the hotel and local services to guests.
• Maintains security guidelines for key control and safekeeping of valuables.
• Offers shipping/receiving services via mail, faxes, messages, and calls.
• Promotes hotel outlets and amenities to guests.
• Ensures equipment is well maintained and reports issues to management/engineering.
• Contributes to a safe work environment and teamwork.

Skills

Customer service

Front desk operations

Job description

Description

The Dream Inn Santa Cruz is currently seeking the right candidate to fill their Front Desk Agent position. The ideal candidate will need to have experience working in customer service, preferably in a Hotel setting. The Front Desk position is responsible for confidently creating an overall positive impression while consistently providing exceptional customer service by following the standard operating procedures while serving every guest. To make all guests feel welcome and to encourage them to use all of the services and amenities offered at the hotel. The schedule we are looking to fill is 3PM-11PM.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Adheres to the Dream Inn’s high standard of customer service while standing behind the front desk. Handles all hospitality transactions efficiently while standing and using continuous mobility throughout the front office area.

2. Adheres to Hotel Service Standards and Steps of Service

3. Checks in guests by assigning rooms and establishing credit.

4. Performs check outs, audits guest accounts, and collects cash/credit.

5. Maintains guest folios by posting charges/credits and checking credit limits.

6. Controls rooms by checking room blocks and coordinating with Housekeeping, Reservations and the Bell Desk.

7. Provides information to guests about the hotel and outside services.

8. Provides security to guests by establishing guidelines for key control and safety deposit boxes.

9. Provides guest with shipping/receiving services by using mail, faxes, messages, and telephones.

10. Contributes to a safe work environment reporting and acting on any unsafe conditions.

11. Maintains equipment in like new condition. Follows all procedures for equipment use and maintenance. Reports any equipment issues to management or engineering.

12. Actively promotes hotel outlets and amenities.

Benefits

• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

The Dream Inn Santa Cruz offers a competitive salary and benefits package that includes Medical, Dental and Vision insurance, a 401(k) plan, Life Insurance, and generous discounts at other Ensemble Properties and in our restaurants and spas.

If you share our team's passion for exceeding our guest's expectations, we encourage you to consider this employment opportunity.

Unfortunately, due to the volume of interest, we will only be able to call or respond directly to candidates whose resume meets the criteria for an interview. We appreciate your interest and your understanding in this matter.

For further information on the Dream Inn Santa Cruz, please see our website at http://www.dreaminnsantacruz.com/

Job Type: Full-time

Pay: $22.23 per hour

Expected hours: No more than 40 per week

Schedule

• 8 hour shift
• Day shift
• Evening shift
• Night shift

Work Location: In person