Guest Service Team Member

Hyatt; Santa Cruz (CA); On-site; USD 25,000 - 30,000; Full time

Job summary

A hospitality company in Santa Cruz, CA is seeking a Guest Service Team Member to deliver exceptional service and ensure guest satisfaction. In this role, you will perform check-ins and check-outs, serve at the bar, and assist in food preparation. Candidates should have customer service experience, a high school diploma, and strong English skills. This position requires the ability to work weekends and holidays, multitask, and handle moderate weights. Apply now to join a rewarding hospitality career.

Qualifications

• Customer service experience required, preferably in a hotel or related field.
• High school diploma or equivalent required.
• Must be able to work weekends, evenings, and holidays.
• Strong command of the English language, including speaking, reading, and writing.
• Ability to learn quickly and work in a fast-paced environment with constant guest interaction.
• Must be able to multi-task.
• Ability to lift, pull, and push moderate weight (minimum of 20 lbs).
• Basic computer skills required (Word, Excel, etc.).
• Must be 18 years or older.

Responsibilities

• Deliver exceptional guest service, solve problems, and ensure guest satisfaction.
• Perform check-in and check-out transactions, utilizing computers and cash handling skills.
• Provide service at the bar for espresso and alcoholic beverages, and help prepare food in the kitchen.
• Set up and serve meetings and events as needed.

Skills

Customer service experience

Problem-solving

Ability to multi-task

Basic computer skills

Strong command of English

Education

High school diploma or equivalent

Tools

Word

Excel

Job description

Join to apply for the Guest Service Team Member role at Hyatt

The Hyatt Place Santa Cruz is looking to fill key staff positions with potential to grow and progress in the hospitality field!

Overview

At Hyatt Place, our purpose is to care for people so they can be their best - where we engage with others as unique individuals to design and deliver personal experiences.

Responsibilities

• Deliver exceptional guest service, solve problems, and ensure guest satisfaction.
• Perform check‑in and check‑out transactions, utilizing computers and cash handling skills.
• Provide service at the bar for espresso and alcoholic beverages, and help prepare food in the kitchen.
• Set up and serve meetings and events as needed.

Qualifications

• Customer service experience required, preferably in a hotel or related field.
• High school diploma or equivalent required.
• Must be able to work weekends, evenings, and holidays.
• Strong command of the English language, including speaking, reading, and writing.
• Ability to learn quickly and work in a fast‑paced environment with constant guest interaction.
• Must be able to multi‑task.
• Ability to lift, pull, and push moderate weight (minimum of 20 lbs).
• Basic computer skills required (Word, Excel, etc.).
• Must be 18 years or older.

Additional Details

This position is at a location where Hyatt is not the employer. The employer of individuals working at this hotel may be a third‑party management company that is responsible for all employment benefits and obligations at this location.

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