Guest Experience Agent — Flexible Hours + Tip Potential

Hyatt Place Santa Cruz; Santa Cruz (CA); On-site; USD 23,419 - 31,684; Full time

Benefits offered by this job

Competitive pay

Travel discounts

Career development

Diverse environment

Job summary

Hyatt Place Santa Cruz is seeking Guest Service Agents to warmly welcome and assist our guests. The role blends front desk operations with bar service and basic kitchen support in a dynamic, hospitality-driven environment.

We offer competitive pay, travel discounts, ongoing Hyatt training, and a diverse team. Candidates should have customer service experience and the ability to work weekends, evenings, and holidays. Hotel experience is preferred.

Qualifications

• Customer service experience is required; prior hotel experience is preferred.
• Ability to work weekends, evenings, and holidays.
• Strong command of English (spoken and written).
• Fast learner with ability to interact with guests in a high-volume environment.

Responsibilities

• Deliver exceptional guest service and resolve conflicts to ensure guest satisfaction.
• Handle check-in/check-out using computer systems and cash handling.
• Provide bar service for espresso and alcoholic beverages and assist with kitchen food preparation.
• Set up and service meeting spaces to support property events.

Skills

Customer service

Hospitality

English proficiency

Tools

Microsoft Word

Microsoft Excel

Job description

Hyatt Place Santa Cruz is seeking Guest Service Agents to welcome and serve our guests. At Hyatt Place, our purpose is to care for people so they can be their best—where we engage with others as unique individuals so we can design and deliver personal experiences. We welcome applicants from all walks of life and are committed to maintaining a diverse and inclusive workplace.

Who this job will appeal to

This role is designed for individuals who thrive in dynamic, people-oriented environments.

• For part-time candidates: This position offers flexible scheduling options, including weekends and evenings, which is often ideal for those balancing external commitments.

• For full-time candidates: This position is a foundational step in an exciting career in hospitality.

The ideal candidate for this position

The ideal candidate is professional, energetic, and enjoys problem-solving. While we welcome anyone with a hospitality background, previous experience in a hotel environment is highly favored. We are looking for individuals who can maintain a high standard of service while managing the various technical and social aspects of the guest experience.

What you will be doing

• Delivering exceptional guest service, resolving conflicts, and ensuring guest satisfaction.

• Performing check-in and check-out transactions utilizing computer systems and precise cash handling skills.

• Providing service at the bar for espresso and alcoholic beverages, as well as assisting with food preparation in the kitchen.

• Setting up and servicing meeting spaces as needed to support property events.

Why you will enjoy this job

You will enjoy this role if you appreciate variety and skill-building. No two days are the same, as you will balance front office operations with food and beverage service. Additionally, the opportunity to earn tips on top of your hourly wage provides immediate financial rewards for excellent service.

Who you will be working with

You will be joining a dedicated team of hospitality professionals at Hyatt Place Santa Cruz. Our team is comprised of individuals from various backgrounds who work collaboratively in a fast-paced, 24/7 environment to maintain the property’s reputation for excellence.

Where this job could take you

Many Guest Service Agents go on to become leaders in the hotel industry. Because this role provides experience in front desk operations, culinary service, and event logistics, it serves as a springboard for numerous career paths, including:

• Guest Services Supervisor

• Guest Services Manager

• Sales or Revenue Manager

• General Manager

Benefits

• Competitive Pay: Starting at $17.00 per hour plus tip potential.

• Travel Discounts: Worldwide room discounts and friends-and-family rates across Hyatt properties.

• Career Development: Access to Hyatt’s industry-leading training and internal promotion opportunities.

• Diverse Environment: A workplace that values unique perspectives and welcomes all hospitality experience.

Qualifications

• Customer service experience is required; previous hotel experience is preferred.

• Must have the ability to work weekends, evenings, and holidays.

• Requires a strong command of the English language, including speaking, reading, and writing.

• Ability to learn quickly and work in a fast-paced position with constant guest interaction.

• Proficiency in basic computer skills (Word, Excel, etc.).

• Must be 18 years of age or older.

Source: Hospitality Online