Guest Services Pro – Front Desk & Bar, Flexible Hours

Hyatt Hotels Corporation; Santa Cruz, Northern (CA, KY); Hybrid; USD 19,320 - 27,517; Part time

Benefits offered by this job

Worldwide room discounts

Friends-and-family rates

Access to training and promotion opportunities

Job summary

A prominent hospitality company in Santa Cruz is seeking a Guest Service Agent to deliver exceptional guest service while balancing front office operations with food and beverage service. The ideal candidate is energetic and enjoys problem-solving, preferably with prior hotel experience. This role offers competitive pay starting at $17 per hour and provides opportunities for advancement, including becoming a Guest Services Manager or General Manager.

Qualifications

• Customer service experience is required; previous hotel experience is preferred.
• Requires a strong command of the English language, including speaking, reading, and writing.
• Ability to learn quickly and work in a fast-paced position with constant guest interaction.

Responsibilities

• Deliver exceptional guest service, resolve conflicts, and ensure guest satisfaction.
• Perform check-in and check-out transactions utilizing computer systems.
• Provide service at the bar and assist with food preparation in the kitchen.

Skills

Customer service experience

Ability to work weekends and evenings

Strong English language command

Basic computer skills

Job description

A prominent hospitality company in Santa Cruz is seeking a Guest Service Agent to deliver exceptional guest service while balancing front office operations with food and beverage service. The ideal candidate is energetic and enjoys problem-solving, preferably with prior hotel experience. This role offers competitive pay starting at $17 per hour and provides opportunities for advancement, including becoming a Guest Services Manager or General Manager.