Guest Service Concierge/Front Desk Agent (Part-Time Weekends)

Radiate Hospitality; Santa Cruz (CA); On-site; USD 2,617,000 - 2,755,000; Full time

Job summary

Best Western All Suites Inn Santa Cruz is seeking a Guest Service Concierge/Front Desk Agent to welcome guests and ensure a seamless stay, from arrival to departure.

Responsibilities include check-ins/outs, reservations, payments, and providing local recommendations. Opera PMS knowledge and strong communication are valued as you support a busy hotel team managed by Radiate Hospitality.

Qualifications

• Previous front desk, guest services, reservations, or hospitality experience preferred.
• Experience delivering exceptional customer service in a fast-paced environment.
• Knowledge of Opera PMS and Night Vision Systems is preferred.
• Strong communication and interpersonal skills.
• Ability to multitask while maintaining a positive and professional demeanor.

Responsibilities

• Welcome guests with genuine hospitality and provide an exceptional first impression.
• Efficiently manage guest check-ins and check-outs with accuracy and professionalism.
• Process room reservations, guest requests, payment transactions, and account postings.
• Ensure guest information and payment methods are accurately documented and maintained.
• Assist guests with transportation arrangements, directions, and general hotel information.
• Coordinate luggage assistance, local reservations, transportation requests, and special accommodations.

Skills

Front desk experience

Customer service

Communication skills

Multitasking

Problem-solving

Tools

Opera PMS

Night Vision Systems

Job description

Guest Service Concierge/Front Desk Agent

Best Western All Suites Inn | Santa Cruz, CA

What You'll Do

As a Guest Service Concierge, you'll be the face of the hotel and play a key role in ensuring every guest enjoys a welcoming and seamless experience from arrival to departure.

Guest Experience & Hospitality

• Welcome guests with genuine hospitality and provide an exceptional first impression.
• Create meaningful connections with guests and personalize their stay whenever possible.
• Anticipate guest needs and exceed expectations through attentive and proactive service.
• Serve as a local ambassador by providing recommendations for restaurants, attractions, events, and activities in Santa Cruz.

Front Desk Operations

• Efficiently manage guest check-ins and check-outs with accuracy and professionalism.
• Process room reservations, guest requests, payment transactions, and account postings.
• Ensure guest information and payment methods are accurately documented and maintained.
• Assist guests with transportation arrangements, directions, and general hotel information.

Concierge & Guest Services

• Coordinate luggage assistance, local reservations, transportation requests, and special accommodations.
• Resolve guest concerns promptly and professionally, finding creative solutions to ensure satisfaction.
• Promote hotel amenities, services, and special offerings to enhance the guest experience and encourage return visits.

Teamwork & Hotel Knowledge

• Stay informed about hotel operations, room types, rates, promotions, and local events.
• Collaborate closely with Housekeeping, Maintenance, and other departments to deliver seamless guest service.
• Maintain awareness of safety and security procedures and promptly report any concerns.

What Makes You a Great Fit

We're looking for someone who is passionate about hospitality and enjoys creating positive experiences for guests every day.

Preferred Qualifications

• Previous front desk, guest services, reservations, or hospitality experience preferred.
• Experience delivering exceptional customer service in a fast-paced environment.
• Knowledge of Opera PMS and Night Vision Systems is preferred.
• Strong communication and interpersonal skills.
• Excellent problem-solving abilities and attention to detail.
• Ability to multitask while maintaining a positive and professional demeanor.
• Flexibility to work various shifts, including weekends and holidays as business needs require.

Why You'll Love Working Here

• Join a welcoming and supportive team
• Work in beautiful Santa Cruz near world-famous beaches and attractions
• Meet travelers from around the world
• Opportunities for professional growth and advancement
• Be part of a hotel dedicated to genuine hospitality and exceptional guest service

Salary: $19.50 - $20.00 per hour

Best Western All Suites Inn Santa Cruz is proudly managed by Radiate Hospitality and is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive workplace for all team members.