Guest Services

Nps Llc; Foxborough (MA); On-site; USD 42,981,000 - 54,222,000; Full time

Job summary

The Patriots Hall of Fame presented by RTX at Gillette Stadium is seeking a guest services associate to deliver outstanding visitor experiences. You will assist guests across museum areas, greet tour groups, and support the ticket desk as needed.

Applicants should have a high school diploma, 0–2 years in guest service, and strong communication skills. The role requires standing for long periods and availability on weekends, evenings, holidays, and Patriots home games.

Qualifications

• High school diploma or equivalent.
• 0–2 years guest service experience.
• Strong communication and teamwork needed.
• Must be able to stand for long periods and work weekends/evenings/holidays.

Responsibilities

• Assist visitors in all museum areas (information desk, gallery, and tour group greetings).
• Operate interactive equipment and staff ticket sales desk as needed.
• Be familiar with gallery exhibits and events.
• Support special projects and assignments as needed.

Skills

Guest service

Communication

Team player

Basic computer skills

Flexible schedule

Education

High School Diploma or equivalent

Tools

POS familiarity

Job description

SUMMARY: This position will be responsible for providing exemplary customer service to all guests visiting The Patriots Hall of Fame presented by RTX and the Lighthouse at Gillette Stadium.DUTIES AND RESPONSIBILITIESProvide outstanding customer serviceMeet and assist visitors in all museum areas to include access control/information desk, gallery and tour group greetingsBe familiar with all museum gallery exhibits and eventsOperate interactive equipmentStaff ticket sales desk as neededSpecial projects and assignments as business dictatesSUPERVISORY RESPONSIBILITIESThis position has no supervisory responsibilities.SKILLS AND QUALIFICATIONSHigh School Diploma or equivalent0-2 years of experience guest service experienceCustomer service and communication skills requiredMust be a team playerBasic computer skillsAbility to stand for long periods of timeAvailable to work weekends, evenings, holidays, and Patriots home gamesMust be willing to function in all visitor services positionsPHYSICAL DEMANDSWhile performing the duties of this job, the employee is regularly required to sit and use hands to handle or feelThe employee frequently is required to talk or hearThe employee is occasionally required to reach with hands and armsThe employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 poundsSpecific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focusReasonable accommodations may be made to enable individuals with disabilities to perform the essential functionsWORK ENVIRONMENTThe noise level in the work environment is sometimes loudWill work in all types of weather, including extreme heat and coldCERTIFICATES, LICENSES, REGISTRATIONSNone requiredOTHER DUTIESPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.This company is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.