Event Ambassador

Kraft Group LLC; Foxborough (MA); On-site; USD 21,000 - 30,000; Part time

Job summary

Kraft Group LLC in Foxborough, MA is seeking an Event Ambassador to enhance the fan experience at Gillette Stadium during Patriots games and events. You will engage guests from arrival, explain facilities and operations, and help create a welcoming, first-rate environment.

This entry-level, part-time role requires weekend and holiday availability, comfort working outdoors, and the ability to multitask while delivering excellent customer service.

Qualifications

• High School Diploma or equivalent.
• Entry level role with no prior experience required.
• Must be available part-time for home Patriots Games, events and training camp days.
• Strong communication and interpersonal skills.
• Able to work outdoors in all weather and hours.

Responsibilities

• Welcome guests with a friendly demeanor and guide them as they arrive
• Educate guests on facilities and event operations
• Ensure a first-rate guest experience with attentive service
• Assist with event promotions and distribution of items
• Support event staff with setup, teardown, and registration tables
• Complete special projects as needed

Skills

Customer service

Communication skills

Interpersonal skills

Teamwork

Outdoor work

Evening & weekend availability

Multitasking

Education

High School Diploma or equivalent

Job description

SUMMARY

The Event Ambassador is responsible for the execution and enhancement of the fan experience by interacting with guests upon their arrival to the stadium for events including Patriots games, Patriots Training Camp, and special events (e.g., Patriots Hall of Fame presented by RTX, Premier Lacrosse League, etc.). This role will provide an introduction to various elements of event operations and fan engagement.

DUTIES AND RESPONSIBILITIES

1. Proactively welcome and greet guests attending games and events at Gillette Stadium with a friendly demeanor and a smile
2. Provide customer service by educating guests on facilities and event operations
3. Provide guests with utmost care and attention to ensure a first-rate guest experience
4. Assist with the execution of event promotions, to include distribution of premium items
5. Support event staff at all team events by assisting with event setup and teardown, staffing registration tables and interactive stations, and interacting with guests
6. Special projects and assignments as business dictates

SUPERVISORY RESPONSIBILITIES

• This position has no supervisory responsibility

SKILLS AND QUALIFICATIONS

• High School Diploma or equivalent
• This is an entry level role, no experience is required
• Must be available on a part-time basis, committing to all home Patriots Games, a minimum of 5 Patriots Events/Special Events, 5 total Training Camp days (weekdays/weekends)
• Strong communication & interpersonal skills
• Results oriented with the ability to multi-task
• Ability to work comfortably both independently and in a team environment
• Required to work extended hours, weekends, and holidays according to Gillette Stadium event schedule
• Must be able to work outdoors during all times of the year
• Must be able to interface with all levels of the organization and represent the Events team in a highly professional manner

PHYSICAL DEMANDS

• While performing the duties of this job, the employee is regularly required to sit and use hands to handle or feel
• The employee frequently is required to talk or hear
• The employee is occasionally required to reach with hands and arms
• The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus

REASONABLE ACCOMMODATIONS

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

WORK ENVIRONMENT

• The noise level in the work environment is sometimes loud
• Will work in all types of weather, including extreme heat and cold

CERTIFICATES, LICENSES, REGISTRATIONS

• None required

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

This company is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.