Guest Services

Kraft Group LLC; Foxborough (MA); On-site; USD 25,000 - 35,000; Part time

Job summary

Kraft Group LLC is seeking a Customer Service Representative for The Patriots Hall of Fame. This role involves providing exceptional service to guests, greeting visitors, and assisting in all museum areas. Ideal candidates will have a high school diploma and 0-2 years of experience. Candidates must be team players, familiar with customer service, and available for flexible hours, including weekends and holidays. This position has no supervisory responsibilities and requires standing for long periods.

Qualifications

• 0-2 years of experience in guest service.
• Must be available to work weekends, evenings, holidays, and during Patriots home games.
• Ability to stand for long periods.

Responsibilities

• Provide outstanding customer service.
• Meet and assist visitors in the museum.
• Be familiar with all museum exhibits and events.

Skills

Customer service and communication skills

Team player

Basic computer skills

Education

High School Diploma or equivalent

Job description

SUMMARY

This position will be responsible for providing exemplary customer service to all guests visiting The Patriots Hall of Fame presented by RTX and the Lighthouse at Gillette Stadium.

DUTIES AND RESPONSIBILITIES

1. Provide outstanding customer service
2. Meet and assist visitors in all museum areas to include access control/information desk, gallery and tour group greetings
3. Be familiar with all museum gallery exhibits and events
4. Operate interactive equipment
5. Staff ticket sales desk as needed
6. Special projects and assignments as business dictates

SUPERVISORY RESPONSIBILITIES

• This position has no supervisory responsibilities.

SKILLS AND QUALIFICATIONS

• High School Diploma or equivalent
• 0-2 years of experience guest service experience
• Customer service and communication skills required
• Must be a team player
• Basic computer skills
• Ability to stand for long periods of time
• Available to work weekends, evenings, holidays, and Patriots home games
• Must be willing to function in all visitor services positions

PHYSICAL DEMANDS

• While performing the duties of this job, the employee is regularly required to sit and use hands to handle or feel
• The employee frequently is required to talk or hear
• The employee is occasionally required to reach with hands and arms
• The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

WORK ENVIRONMENT

• The noise level in the work environment is sometimes loud
• Will work in all types of weather, including extreme heat and cold

CERTIFICATES, LICENSES, REGISTRATIONS

• None required

This company is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.