Guest Services

The Kraft Group & Affiliates; Foxborough (MA); On-site; USD 21,000 - 30,000; Full time

Job summary

The Kraft Group & Affiliates invites applications for a Guest Services role at The Patriots Hall of Fame presented by RTX and the Lighthouse at Gillette Stadium. You will welcome visitors, provide information, and assist with access control and tours.

Responsibilities include helping guests at the information desk, guiding groups, operating interactive equipment, and supporting ticket sales as needed. The role requires weekend/evening availability and a team-oriented, customer-focused attitude.

Qualifications

• High school diploma or equivalent required.
• 0-2 years of guest service experience preferred.
• Excellent customer service and communication skills.
• Must be a team player.
• Basic computer skills.
• Ability to stand for long periods.
• Weekend, evening, holiday, and Patriots game availability required.
• Willingness to work across all visitor services positions.

Responsibilities

• Provide outstanding customer service to all guests.
• Assist visitors at the information desk, access control, and gallery/guided tours.
• Be familiar with exhibits and events, operate interactive equipment.
• Staff the ticket sales desk as needed.
• Take on special projects as business dictates.

Skills

Customer service

0-2 years guest service

Team player

Basic computer skills

Stand for long periods

Weekend/evening/holiday availability

All visitor services positions

Education

High School Diploma or equivalent

Job description

SUMMARY:

This position will be responsible for providing exemplary customer service to all guests visiting The Patriots Hall of Fame presented by RTX and the Lighthouse at Gillette Stadium.

Duties And Responsibilities

• Provide outstanding customer service
• Meet and assist visitors in all museum areas to include access control/information desk, gallery and tour group greetings
• Be familiar with all museum gallery exhibits and events
• Operate interactive equipment
• Staff ticket sales desk as needed
• Special projects and assignments as business dictates

Supervisory Responsibilities

• This position has no supervisory responsibilities.

Skills And Qualifications

• High School Diploma or equivalent
• 0-2 years of experience guest service experience
• Customer service and communication skills required
• Must be a team player
• Basic computer skills
• Ability to stand for long periods of time
• Available to work weekends, evenings, holidays, and Patriots home games
• Must be willing to function in all visitor services positions

PHYSICAL DEMANDS

• While performing the duties of this job, the employee is regularly required to sit and use hands to handle or feel
• The employee frequently is required to talk or hear
• The employee is occasionally required to reach with hands and arms
• The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

WORK ENVIRONMENT

• The noise level in the work environment is sometimes loud
• Will work in all types of weather, including extreme heat and cold

CERTIFICATES, LICENSES, REGISTRATIONS

• None required

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

This company is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.