Security Premium Seating Staff

TeamOps; Foxborough (MA); On-site; USD 21,000 - 30,000; Part time

Job summary

TeamOps in Foxborough is seeking Premium Seating Staff to welcome guests and deliver outstanding service at Gillette Stadium during events.

You will scan tickets, resolve issues, and assist with accessibility needs, while maintaining safety and a positive guest experience.

Qualifications

• High school education or equivalent required.
• Excellent guest service skills and a friendly demeanor.
• Ability to stand for long periods and work nights/weekends/holidays.

Responsibilities

• Greet Premium Seating guests and provide stellar service.
• Scan tickets and resolve entry or ticket issues with guest education.
• Ensure Club/Suite access accuracy and resolve seat disputes with security.
• Assist guests with ADA accommodations and directions.
• Monitor crowds for safety and assist with event operations.

Skills

Service orientation

Communication skills

Flexibility

Teamwork

Customer focus

Education

High school diploma or equivalent

Job description

SUMMARY: A Premium Seating Staff member is the embodiment of New England hospitality and will strive to positively represent Gillette Stadium through service. A Premium Seating Staff member must value each individual interaction and create additional value towards the event day experience by anticipating guest needs and capitalizing on service opportunities. Most importantly, a Premium Seating Staff member must have an inherent desire to create positive interactions and give maximum effort to correct any guest challenges prior to the event end.DUTIES AND RESPONSIBILITIESWelcome Premium Seating guests with exceptional customer service and a smile throughout the event.Scan tickets to verify authorized entry into Gillette Stadium and resolve any ticket issues by educating guests on mobile ticketing or escalating more significant challengesEnsure Club/Suite integrity by checking tickets or wristbands that authorize access into premium seating areas.Attempt to resolve seat disputes or other Fan Code of Conduct violations in conjunction with stadium Security personnelReduce guest effort through ADA accommodations by coordinating or directing guests to nearest areas of accommodationMake yourself available and visible to guests and provide assistance as needed including directions, policy questions and service opportunities. Guest relationships and their overall experience is our top priority.Commitment to safety by monitoring crowd activities and report any suspicious activity and/or behavior to your area supervisor.Special projects and assignments as business dictates.SUPERVISORY RESPONSIBILITIESThis position has no supervisory responsibilitiesSKILLS AND QUALIFICATIONSService-oriented person who places value on each guest interactionDriven focus to help and support guests and team membersMaintain a positive and professional demeanor at all timesEffective communication skills with the ability to communicate with a wide variety of people in an exciting environmentAbility to take direction and demonstrate flexibility with shifting priorities on event dayAbility to work full stadium events to include nights, weekends, and holidays.Minimum of High school education or equivalentMust be able to adhere to process protocol and must be able to apply established protocols in a timely mannerPHYSICAL DEMANDSAbility to stand for prolonged periodsSome positions may require the repeated climbing of stairsMust regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functionsWORK ENVIRONMENTThe noise level in the work environment is usually loud/very loud on event daysThis position may require work in inclement weather to include heat, cold, rain, snowCERTIFICATES, LICENSES, REGISTRATIONSRoles that operate stadium elevators must have a state certificationOTHER DUTIESPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.This company is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.