Guest Services

Heritage Pointe Rehabilitation and Nursing Center; Doylestown (Bucks County); On-site; USD 25,000 - 28,000; Part time

Job summary

Heritage Pointe Rehabilitation and Nursing Center in Doylestown, PA, is seeking a Guest Services representative for a part-time role with every-other-weekend shifts. You will greet residents and families, manage inquiries by phone, email, and in person, and perform essential administrative tasks with HIPAA-compliant confidentiality.

The position emphasizes outstanding customer service, professional appearance, and the ability to stay calm under pressure, ensuring a positive first impression and

Qualifications

• Strong verbal and written communication abilities.
• Ability to interact with residents, families, and staff professionally.
• Capable of multitasking and prioritizing tasks in a care setting.
• Reliable punctuality and presence for part-time shifts.

Responsibilities

• Provide a warm and welcoming introduction to the facility.
• Demonstrate exceptional customer service and friendly demeanor.
• Handle calls, emails, and in-person inquiries.
• Perform administrative tasks such as data entry and record-keeping.

Skills

Communication skills

Interpersonal skills

Multitasking

Punctuality

Education

High school diploma or equivalent

Job description

Guest Services
Location: Doylestown, Pennsylvania
Company Name: Heritage Pointe Rehabilitation and Nursing Center

Shift: Part Time Every Other Weekend

Responsibilities:

• Provide a warm and welcoming introduction to our facility, setting the tone for an exceptional care experience

• Demonstrate exceptional customer service skills, maintaining a professional, personable, and friendly demeanor in all interactions

• Handle a variety of communication situations, including phone calls, emails, and in-person inquiries

• Perform administrative tasks, such as data entry and record-keeping, with accuracy and efficiency

• Maintain confidentiality and adhere to HIPAA guidelines at all times

• Practice good judgment and maintain a calm, focused, and patient disposition, even in high-pressure situations

• Ensure prompt and effective resolution of resident and family concerns

Requirements:

• High school diploma or equivalent

• Excellent communication and interpersonal skills

• Ability to multitask and prioritize tasks effectively

• Dependable attendance and punctuality

• Ability to maintain a professional dress code and adhere to our uniform policy

Why Join Us:

As a valued member of our team, you will enjoy a competitive hourly rate of $18 - $20 and the opportunity to work in a dynamic and supportive environment. We are committed to providing our employees with the training and resources necessary to excel in their roles and advance their careers.