Guest Services

Caring Heart Rehabilitation and Nursing Center; Philadelphia (Philadelphia County); On-site; USD 21,000 - 28,000; Part time

Benefits offered by this job

Competitive hourly rate

Medical, Dental, Vision benefits

401K Match

Tuition Reimbursement

SOFI Wellness

Generous PTO Policy

Daily Pay

Job summary

Caring Heart Rehabilitation & Healthcare Center in Philadelphia, PA is seeking a Part Time Guest Services team member to deliver a welcoming guest experience from admission to discharge. You will lead Ambassador Rounds, help with admissions and facilitate smooth transitions for patients and families.

The role requires strong customer service, communication, and multitasking skills, with administrative responsibilities and coordination across departments.

Qualifications

• Outstanding customer service skills with patients, families and staff.
• Excellent communication and interpersonal abilities.
• Able to multitask and manage administrative tasks.

Responsibilities

• Conduct Ambassador Rounds daily to ensure rooms are ready for admission.
• Meet with patients and families upon admission to assist with transition.
• Understand staff roles to address needs accurately.
• Complete various administrative projects as directed by supervisor.
• Possess computer skills needed to accomplish tasks.
• Support admissions and activities with tours, paperwork and engagement.
• Uniform is provided.
• Position reports to Admissions Director.

Skills

Customer service

Communication

Multitasking

Administrative skills

Tools

Computer skills

Job description

Caring Heart Rehabilitation & Healthcare Center in beautiful Philadelphia, PA is hiring a Part Time Guest Services position.

The position hours are EOW 11:30am-8pm.

JOB OVERVIEW: The Guest Services team members provide a welcoming, top notch guest experience from admission to discharge.

The ideal candidate will possess exceptional customer service skills while engaging with patients, residents, families and staff to help ease the transition into our facility. The role includes leading our Ambassador Rounds program, ensuring rooms are ready for admission, help educate about our services and departments and provide a primary contact for their needs . They act as a liaison between departments and the families and patients. They will help support admissions process, proactively meet with new admissions, and engage with patients and families to encourage positive reviews and share success stories. Guest Services must be professional, personable, friendly, and able to handle a variety of communication situations as well as administrative tasks and multitask.

ACCOUNTABILITIES:

• Conduct Ambassador Rounds daily to ensure rooms are ready for admission
• Meet with patients and families upon admission to assist with transition
• Understand role of staff members and their functions in order to properly address needs
• Complete various administrative projects as directed by supervisor.
• Possess appropriate computer skills needed to effectively accomplish required tasks.
• Support admissions and activities departments with tours, paperwork, and engagement.
• Uniform is provided
• Position reports to Admissions Director

We are offering the following benefits:

• Competitive hourly rate
• Medical, Dental, Vision benefits
• 401K Match
• Tuition Reimbursement
• SOFI Wellness
• Generous PTO Policy
• Daily Pay