Guest Services

Apploi; Richboro (PA); On-site; USD 21,000 - 26,000; Part time

Benefits offered by this job

Paid Time Off

AFLAC

Tuition Reimbursement

Employee Assistance Program (EAP)

Job summary

Richboro Rehabilitation & Nursing Center is seeking a part-time Guest Services team member to help deliver a warm, seamless experience for patients, residents, and families in Richboro, PA. You will assist with admissions, tours, and daily operations to ensure a smooth transition through discharge.

The role requires exceptional customer service, strong communication, and the ability to engage with a diverse range of people. Weekend and weekday coverage is included at specific times.

Qualifications

• Exceptional customer service skills are required.
• Strong communication and interpersonal skills are essential.
• Ability to multitask and prioritize tasks effectively.
• Ability to engage with patients, residents, families, and staff.

Responsibilities

• Lead Ambassador Rounds daily to ensure rooms are ready for admission.
• Meet with patients and families upon admission to assist with transition.
• Understand staff roles and functions to address needs.
• Complete various administrative projects as directed by supervisor.
• Utilize computer skills to accomplish tasks.
• Support admissions and activities with tours, paperwork, and engagement.

Skills

Customer service

Communication

Interpersonal skills

Multitasking

Education

High school diploma or equivalent

Tools

Basic computer skills

Job description

Guest Services

Job Title: Guest Services
Job Location: Richboro, Pennsylvania
Company:

At Richboro Rehabilitation & Nursing Center, we are dedicated to providing a warm and welcoming environment for our patients, residents, and families. As a Guest Services team member, you will play a vital role in ensuring that our guests receive exceptional service and support from admission to discharge.

Job Overview

The Guest Services team provides a top-notch guest experience, engaging with patients, residents, families, and staff to help ease the transition into our facility. As a Guest Services team member, you will possess exceptional customer service skills and be able to effectively communicate with a diverse range of individuals.

Responsibilities

• Conduct Ambassador Rounds daily to ensure rooms are ready for admission
• Meet with patients and families upon admission to assist with transition
• Understand the role of staff members and their functions in order to properly address needs
• Complete various administrative projects as directed by supervisor
• Possess appropriate computer skills needed to effectively accomplish required tasks
• Support admissions and activities departments with tours, paperwork, and engagement

About the Role

As a Guest Services team member, you will be responsible for leading our Ambassador Rounds program, ensuring that rooms are ready for admission, and helping educate families about our services and departments. You will serve as a primary contact for patients and families, providing assistance and resolving any concerns they may have. You will also help support the admissions process, proactively meet with new admissions, and engage with patients and families to encourage positive reviews and share success stories.

Requirements

• Exceptional customer service skills
• Ability to engage with patients, residents, families, and staff
• Strong communication and interpersonal skills
• Ability to multitask and prioritize tasks
• High school diploma or equivalent required

Work Schedule

This is a part-time position working 11:30am-8pm, every other weekend plus 1 additional day during the week.

Benefits

Paid Time Off

AFLAC

Tuition Reimbursement

Employee Assistance Program (EAP)