Guest Services

Caring Heart Rehabilitation & Nursing Center; Philadelphia (Philadelphia County); On-site; USD 21,000 - 30,000; Part time

Benefits offered by this job

Medical, Dental, Vision benefits

401K Match

Tuition Reimbursement

Wellness program

Generous PTO

Daily Pay

Job summary

Caring Heart Rehabilitation & Healthcare Center in Philadelphia, PA is seeking a Part Time Guest Services team member to deliver a welcoming guest experience from admission to discharge. The role emphasizes exceptional customer service and seamless coordination with patients, families and staff.

The successful candidate will lead Ambassador Rounds, assist with admissions, and act as a liaison across departments while handling administrative tasks with professionalism.

Qualifications

• Exceptional customer service skills with patients, residents, families and staff.
• Professional, personable and friendly demeanor in a healthcare setting.
• Ability to multitask and manage administrative tasks efficiently.
• Proficiency with basic computer and office software for admissions tasks.

Responsibilities

• Conduct Ambassador Rounds daily to ensure rooms are ready for admission.
• Meet with patients and families upon admission to assist with transition.
• Understand roles of staff to address needs effectively.
• Complete various administrative projects as directed by supervisor.
• Support admissions and activities with tours, paperwork, and engagement.
• Uniform is provided and position reports to Admissions Director.

Skills

Customer service

Communication

Multitasking

Hospitality

Adaptability

Team collaboration

Tools

Computer skills

Job description

Caring Heart Rehabilitation & Healthcare Center in beautiful Philadelphia, PA is hiring a Part Time Guest Services position.

The position hours are EOW 11:30am-8pm.

JOB OVERVIEW: The Guest Services team members provide a welcoming, top notch guest experience from admission to discharge.

The ideal candidate will possess exceptional customer service skills while engaging with patients, residents, families and staff to help ease the transition into our facility. The role includes leading our Ambassador Rounds program, ensuring rooms are ready for admission, help educate about our services and departments and provide a primary contact for their needs . They act as a liaison between departments and the families and patients. They will help support admissions process, proactively meet with new admissions, and engage with patients and families to encourage positive reviews and share success stories. Guest Services must be professional, personable, friendly, and able to handle a variety of communication situations as well as administrative tasks and multitask.

ACCOUNTABILITIES:

• Conduct Ambassador Rounds daily to ensure rooms are ready for admission
• Meet with patients and families upon admission to assist with transition
• Understand role of staff members and their functions in order to properly address needs
• Complete various administrative projects as directed by supervisor.
• Possess appropriate computer skills needed to effectively accomplish required tasks.
• Support admissions and activities departments with tours, paperwork, and engagement.
• Uniform is provided
• Position reports to Admissions Director

We are offering the following benefits:

• Competitive hourly rate
• Medical, Dental, Vision benefits
• 401K Match
• Tuition Reimbursement
• SOFI Wellness
• Generous PTO Policy
• Daily Pay