Guest Services

Liberty Pointe Rehabilitation and Healthcare Center; Doylestown (Bucks County); On-site; USD 25,000 - 30,000; Part time

Benefits offered by this job

Medical, Dental, Vision benefits for F

401K Match

Tuition Reimbursement

SOFI Wellness

Generous PTO Policy

Job summary

Liberty Pointe Rehabilitation & Nursing Center in Doylestown, PA is seeking a Part Time Guest Services team member to deliver a welcoming guest experience from admission through discharge.

The ideal candidate will provide exceptional customer service to patients, residents, families, and staff, lead Ambassador Rounds, prepare rooms for admission, assist with admissions, and serve as a liaison between departments and families while handling administrative tasks.

Qualifications

• Exceptional customer service and communication with patients, families, and staff.
• Ability to multitask and handle administrative tasks.

Responsibilities

• Conduct Ambassador Rounds to ensure rooms are ready for admission.
• Meet with patients and families upon admission to assist with transition.
• Understand roles of staff to address needs effectively.
• Complete various administrative projects as directed by supervisor.

Skills

Customer service

Administrative tasks

Job description

Liberty Pointe Rehabilitation & Nursing Center in beautiful Doylestown, PA is hiring a Part Time Guest Services position.

Openings:

• Part Time- Every Other Weekend position with the hours of 12pm-8pm and 1 Receptionist shift Fridays from 4p-8p

• Full Time

JOB OVERVIEW:The Guest Services team members provide a welcoming, top notch guest experience from admission to discharge.

The ideal candidate will possess exceptional customer service skills while engaging with patients, residents, families, and staff to help ease the transition into our facility. The role includes leading our Ambassador Rounds program, ensuring rooms are ready for admission, helping educate about our services and departments and providing a primary contact for their needs. They act as a liaison between departments and the families and patients. They will help support the admissions process, proactively meet with new admissions, and engage with patients and families to encourage positive reviews and share success stories. Guest Services must be professional, personable, friendly, and able to handle a variety of communication situations as well as administrative tasks and multitask.

ACCOUNTABILITIES:

- Conduct Ambassador Rounds daily to ensure rooms are ready for admission

- Meet with patients and families upon admission to assist with transition

- Understand role of staff members and their functions in order to properly address needs

- Complete various administrative projects as directed by supervisor.

- Possess appropriate computer skills needed to effectively accomplish required tasks.

- Support admissions and activities departments with tours, paperwork, and engagement

Uniform is provided
Position reports to Admissions Director

We are offering the following benefits:

$18-$22 Hourly Rate

Medical, Dental, Vision benefits for Full Time

401K Match

Tuition Reimbursement

SOFI Wellness

Generous PTO Policy