Guest Services

Westgate-Hills-Nursing-and-Rehabilitation-Center; Havertown (Delaware County); On-site; USD 20,000 - 29,000; Part time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401K Match

Tuition Reimbursement

SOFI Wellness

Generous PTO

Job summary

Westgate Hills Nursing and Rehabilitation Center in Havertown, PA is seeking a Part Time Guest Services team member for an Every Other Weekend opening. You will lead Ambassador Rounds, ensure rooms are ready for admission, and assist with the admissions process while engaging with patients and families to share positive experiences.

Uniform provided; benefits include medical, dental, vision, 401K match, tuition reimbursement, SOFI Wellness, and generous PTO.

Qualifications

• Exceptional customer service skills.
• Experience engaging with patients, residents, families and staff.
• Able to multitask and handle administrative tasks.

Responsibilities

• Conduct Ambassador Rounds daily to prepare rooms for admission.
• Meet with patients and families at admission to assist with transition.
• Understand staff roles to address needs effectively.
• Complete various administrative projects as directed by supervisor.
• Support admissions and activities with tours, paperwork and engagement.

Skills

Customer service

Ambassador Rounds

Admissions support

Liaison between departments

Administrative tasks

Tools

Computer skills

Job description

Westgate Hills Nursing and Rehabilitation Center in beautiful Havertown, PA is hiring a Part Time Guest Services position for our Every Other Weekend opening!

Up to $18 per hour!

JOB OVERVIEW:

The Guest Services team members provide a welcoming, top notch guest experience from admission to discharge.

The ideal candidate will possess exceptional customer service skills while engaging with patients, residents, families, and staff to help ease the transition into our facility. The role includes leading our Ambassador Rounds program, ensuring rooms are ready for admission, helping educate about our services and departments and providing a primary contact for their needs . They act as a liaison between departments and the families and patients. They will help support the admissions process, proactively meet with new admissions, and engage with patients and families to encourage positive reviews and share success stories. Guest Services must be professional, personable, friendly, and able to handle a variety of communication situations as well as administrative tasks and multitask.

ACCOUNTABILITIES:

• - Conduct Ambassador Rounds daily to ensure rooms are ready for admission
• - Meet with patients and families upon admission to assist with transition
• - Understand role of staff members and their functions in order to properly address needs
• - Complete various administrative projects as directed by supervisor.
• - Possess appropriate computer skills needed to effectively accomplish required tasks.
• - Support admissions and activities departments with tours, paperwork, and engagement

Uniform is provided

Position reports to Admissions Director

We are offering the following benefits:

• Competitive hourly rate
• Medical, Dental, Vision benefits
• 401K Match
• Tuition Reimbursement
• SOFI Wellness
• Generous PTO Policy